Part Time Patient Customer Service Representative

R1 RCM Holdco Inc.; Indiana (PA); On-site; USD 20,000 - 26,000; Part time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM Inc. in the United States is seeking a part-time Customer Service Representative to assist patients with hospital check-in. The role is fast-paced and requires compassionate listening to address fears and questions while collecting information accurately.

Responsibilities include answering phones, inputting data across multiple systems, and supporting clinicians during registration. The position offers a base hourly pay and a competitive benefits package, with on-site work at Ascension

Qualifications

• High School Diploma or GED.
• Excellent customer service experience.
• Prepared to see illness and injuries and handle vaccination and background checks as required.

Responsibilities

• Work on computers and answer phones to intake information in a busy environment.
• Collect details that must be input correctly between physician and nurse check-ins across multiple screens.
• Work across multiple programs and type as quickly as patients can talk.
• Work around clinicians interrupting the registration process for emergent clinical care.
• Help people who may be very ill or worried.
• Ask follow-up questions and build rapport in real time.
• Work quickly and expect the unexpected in a fast-paced environment.
• Assist patients in completing registration while standing and on your feet.

Skills

Excellent customer service

Medical experience

Education

High School Diploma or GED

Job description

Location & Shift Hours

Location: Ascension St. Vincent Jennings

Shift Hours: Part Time, PRN - as needed

About R1

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Job Summary

As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

Key Responsibilities

• Work on computers and answer phones to intake information in a busy environment.
• Collect details that must be input correctly between physician and nurse check-ins across multiple screens.
• Work across multiple programs and type as quickly as patients can talk.
• Work around clinicians interrupting the registration process for emergent clinical care.
• Help people who may be very ill or worried.
• Ask follow-up questions and build rapport in real time.
• Work quickly and expect the unexpected in a fast-paced environment.
• Assist patients in completing registration while standing and on your feet.

Requirements

• High School Diploma or GED
• Excellent customer service experience
• Must be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
• Prepared to see illness and injuries.

Preferred Skills

• Medical experience

Pay & Benefits

For this US-based position, the base pay range is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Competitive benefits package.

What We Offer

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team.

Equal Employment Opportunity

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

Additional Information

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights. California Consent To learn more, visit: R1RCM.com. Visit us on Facebook.

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.