Part time Patient Customer service Repesentative

R1 RCM; Broken Arrow (OK); On-site; USD 19,975 - 26,160; Part time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is hiring a Customer Service Representative in Broken Arrow, OK for a part-time, PRN as needed position within Ascension St. John Broken Arrow.

You will assist patients checking into the hospital, answer questions during registration, and collect information accurately with compassionate listening. You do not need healthcare experience; we provide training. You must be able to multi-task, type, and handle multiple screens while staying calm and supportive for patients who may be ill

Qualifications

• High School Diploma or GED required.
• Excellent customer service experience.
• Willingness to learn in healthcare environment and complete background checks.

Responsibilities

• Work on computers and answer phones to intake information across multiple screens in a busy registration area.
• Help patients who may be very ill or worried; build rapport and ease anxiety during check-in.
• Fast-paced environment, inputting patient and insurance information across multiple programs and screens.
• Be part of a supportive team and contribute to the patient registration process at R1 RCM Inc.

Skills

Customer service

Education

High School Diploma or GED

Job description

Shift Hours: Ascension St. John Broken Arrow Part Time, PRN as needed

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Customer Service Representative will help patients check into the hospital. It’s fast-paced on occasion and you will be the person they rely on to answer questions during registration. You will build trust in these interactions by collecting information accurately and quickly but also by listening with compassion — not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you will need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You do not need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We will teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Responsibilities

• Working on computers and answering phones to intake information in a busy environment. You will work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
• Helping people who may be very ill or worried. We are not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You will ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you will get it from are not. You must work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements

• High School Diploma or GED
• Excellent customer service experience

For this US-based position, the base pay range is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving and it is up to us to use our shared expertise to find new solutions that can keep up. On our growing team you will find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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