Part-Time Patient Access Specialist — Epic Cadence & Scheduling

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Part time

Job summary

Rush University Medical Center in Chicago is seeking a part-time RUSH Access Center Specialist I to manage clinical and non-clinical calls, schedule appointments, and perform basic triage in a fast-paced ambulatory setting.

Responsibilities include documenting in Epic, leveraging Salesforce and Genesys, and ensuring accurate patient communication while supporting revenue cycle and referral workflows.

Qualifications

• High School Diploma required.
• Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
• Bilingual skills a plus.
• Certified Healthcare Access Associate (CHAA) preferred.
• Skills: Excellent communication and outstanding customer service and listening skills required.
• Critical thinking, sound judgment and strong problem-solving skills essential.
• Must be team-oriented, open minded, flexible, and willing to learn.
• Strong attention to detail and accuracy required.
• Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
• Abilities: Ability to prioritize and function effectively in a multi-tasking, complex, fast paced call center environment.
• Ability to utilize Epic Cadence efficiently.
• Employees hired into this role must successfully pass the Epic scheduling test.
• Ability to listen to patients and process needs while documenting in Epic.

Responsibilities

• Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
• Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
• Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue.
• Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency.
• Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
• Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
• Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
• Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
• Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities.
• Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
• Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
• Exhibits sensitivity to patient health information and protects confidentiality.
• Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations.
• Promotes a positive and productive environment, supporting teamwork and communication.
• Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
• Utilizes customer service skills to exceed the patient’s needs.
• Performs other duties as assigned.

Skills

Communication skills

Customer service

Listening skills

Teamwork

Attention to detail

Typing 40 WPM

Microsoft Office

Education

High School Diploma

Bachelor’s degree preferred

Tools

Salesforce

Genesys

Epic Cadence

Job description

Rush University Medical Center in Chicago is seeking a part-time RUSH Access Center Specialist I to manage clinical and non-clinical calls, schedule appointments, and perform basic triage in a fast-paced ambulatory setting.

Responsibilities include documenting in Epic, leveraging Salesforce and Genesys, and ensuring accurate patient communication while supporting revenue cycle and referral workflows.