Part-Time Patient Access Customer Service Representative

r1rcm; Marquette (MI); On-site; USD 45,847,000 - 60,460,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Customer Service Representative for On-Site work at LifePoint Marquette General Hospital in Marquette, MI. The role focuses on fast, compassionate patient access and accurate information collection during registration.

You will support the patient check-in process, answer calls, verify insurance details, and coordinate with nurses and care teams to ensure smooth patient flow. A High School Diploma or GED is required, and background checks are mandatory.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• High School Diploma or GED is required.
• Must pass background check, drug test, and vaccination requirements.
• Experience in patient access, medical registration, or front desk is a plus.

Responsibilities

• Provide exceptional customer service to patients and families at check-in.
• Answer phones and collect accurate patient information quickly.
• Minimize delays in registration to ensure timely access to care.
• Support care teams by building trust with patients during stressful moments.
• Navigate insurance details, collect co-pays, and provide cost estimates when applicable.

Skills

Customer service

Communication

Multitasking

Attention to detail

Empathy

Education

High School Diploma or GED

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Patient Access Customer Service Representative

On‑Site – Marquette, MI | LifePoint Marquette General Hospital

Schedule: Monday – Friday | 5:30am – 11:00am

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real‑world service to create exceptional patient experiences.

As a Patient Access Representative you will be the first point of contact for patients , ensuring they receive fast, compassionate, and accurate access to care . This is more than registration – it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You'll Do:

• Provide exceptional customer service and assist patients and families with the check‑in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

What We're Looking For:

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

What You'll Gain:

• Experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.

Why You'll Love This Job:

• Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long‑term career growth.
• Fast-Paced, Never Boring : You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall