Part-Time Patient Access Customer Service Representative

R1 RCM Holdco Inc.; Marquette (MI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is hiring an On-Site Patient Access Customer Service Representative for LifePoint Marquette General Hospital in Marquette, MI. The role supports patient registration, insurance verification, and co-pay collection with compassionate service during early morning shifts.

The position offers exposure to revenue cycle and hospital operations, a Monday to Friday schedule from 5:30am to 11:00am, and a team-focused environment that values clear communication and attention to detail.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to remain composed and professional in a fast-paced environment.
• Attention to detail with the ability to multitask and prioritize.

Responsibilities

• Provide exceptional customer service and assist patients at check-in across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Assist with registration and provide cost estimates when applicable.
• Collaborate with care teams to ensure smooth patient flow.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multi-tasking

Education

High School Diploma or GED

Job description

Patient Access Customer Service Representative On-Site - Marquette, MI | LifePoint Marquette General Hospital

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.

Schedule: Monday - Friday | 5:30am - 11:00am

What You’ll Do:

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What We’re Looking For:

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You’ll Gain:

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job:

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

Benefits:

• Competitive benefits package.

For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (\"the Company\") is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.