Patient Access Customer Service Representative

R1 RCM; Johnstown (Cambria County); On-site; USD 22,041 - 28,929; Full time

Job summary

R1 RCM Inc. in Johnstown, PA is seeking a Patient Access Customer Service Representative to warmly greet patients, register them across multiple systems, and facilitate timely access to care.

You will support families, collect co-pays, and provide cost estimates while coordinating with nursing and care teams. Ideal candidates will have strong customer service experience, excellent communication, and the ability to stay composed in a fast-paced setting.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to multitask and prioritize in a fast-paced healthcare environment.
• Comfort with shifting priorities based on patient needs and workflows.
• Willingness to learn healthcare processes, including registration and insurance basics.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Register patients efficiently using multiple computer systems.
• Answer phones and gather patient information accurately and promptly.
• Support timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during moments of stress and illness.
• Navigate insurance plans, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Calm under pressure

Flexibility with shifts

Education

High School Diploma or GED

Job description

Patient Access Customer Service Representative

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine a global workforce of revenue cycle professionals with advanced technology, analytics, AI, intelligent automation and workflow orchestration.

Location: On‑Site – Johnstown, PA | LifePoint Conemaugh Memorial Medical Center | LifePoint East Hills

Multiple Shifts Available.

• 9am - 9pm, Rotating 12‑hour shifts with 6‑hour shift on Fridays, Rotating weekends | OB/Admissions
• 7pm - 7am, 12‑hour shifts, 6‑hour shifts Friday/Saturday, Rotating weekends | ER/Outpatient
• Floating 12‑hour shifts, Rotating weekends | ER/Admissions

Are you passionate about helping people during critical moments while building a career in healthcare customer service? At R1 you’ll be part of a mission‑driven team blending advanced technology with real‑world service to create exceptional patient experiences. As a Patient Access Representative you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

What You’ll Do

• Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians and care teams to ensure smooth patient flow.

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test and meet vaccination requirements.

What You’ll Gain

• Experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.

Why You’ll Love This Job

• Make a real difference: Patients lean on you for support and reassurance; you’ll be more than a data collector – a calm, helpful presence during stressful times.
• Learn healthcare from the ground up: From insurance basics to hospital workflows, you gain knowledge and skills that open the door to long‑term career growth.
• Fast‑paced, never boring: You move between systems, phone calls and in‑person interactions, balancing accuracy with compassion.
• Supportive team environment: You’re surrounded by teammates who have your back and leaders who want to see you succeed.

For this US‑based position, the base pay range is $16.00 – $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience and relevant education or training.

The healthcare system is always evolving—and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team, you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. The Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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