Part Time Passport Agent - Parsippany Library

LibraryLinkNJ Technology Advisory Group; Parsippany-Troy Hills (NJ); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Vacation, Sick, and Holiday pay

Defined Contribution Retirement Plan (DCRP) if eligible

Job summary

A community library is seeking a Part-Time Passport Agent to assist patrons with U.S. Passport applications and Notary services. Responsibilities include scheduling appointments, reviewing applications, and providing client support. The ideal candidate will have a Bachelor's degree and customer service experience. This position offers flexibility with up to 20 hours per week and a pay rate of $18.00/hour.

Qualifications

• Bachelor’s Degree from an accredited college or university.
• 2 years of customer service experience.

Responsibilities

• Provide courteous assistance to the Public throughout the service process.
• Schedule appointments and respond to requests for notary services.
• Review applications to ensure all information has been provided correctly.

Skills

Customer service experience

Effective communication

Education

Bachelor’s Degree from an accredited college

Job description

Part Time Passport Agent - Parsippany Library

Job Posting:Passport Agent

Summary: The Parsippany Library is seeking a Part-Time Passport Agent (Civil Service Title: Community Library Assistant) to join the Administration Department, and perform clerical work to assist Patrons with completing, reviewing, and submitting U.S. Passport applications. This position will also assist with Notary Services.

About the Library: The Parsippany Library serves a population of 56,000 with a Main Library and two branches. Located in Morris County, NJ, Parsippany is a vibrant and diverse community which has often been recognized as one of the best places to live in the U.S.

Title: Passport Agent (Civil Service Title: Community Library Assistant)

Location: Main Library 449 Halsey Road, Parsippany, NJ 07054

Department: Administration

Supervisor: Passport and Notary Supervisor

Salary: $18.00/hour

Schedule: Up to 15-20 hours per week, and will include evening and weekend shifts. Please note that since this position provides a service offered by the Library, it is not eligible for Sunday Pay.

Benefits: Vacation, Sick, and Holiday pay provided according to Library Policy, and enrollment in the Defined Contribution Retirement Plan (DCRP) if eligible.

To apply:Please submit a completed application (found on our website) along with a resume and cover letter [e-mail] .This position will remain open until filled. No phone calls please. Only those selected for an interview will be contacted.

Job Description: Passport Agent

Definition: Working in the Administration department under the Passport and Notary Supervisor, the Passport Agent performs a range of administrative tasks related to the acceptance of Passport applications and provides Notary services. This position schedules appointments for services, taking, printing, and processing photographs, reviewing applications and verifying information provided is correct, collecting fees, and witnessing signatures.

Essential Functions:

• Provide courteous and professional assistance to the Public throughout the service process.
• Schedule appointments and respond to requests over the phone, through email, and in person for notary and passport services.
• Communicate instructions to Patrons regarding paperwork, documentation, and items needed.
• Take and print photographs for Patrons to include in their passport applications, or, verify provided photograph is in true likeness of the applicant.
• Collect fees and follow established procedures for deposit.
• Record the identification documentation presented on the application.
• Review applications to ensure all information has been provided correctly.
• Administer the Oath to the applicant and witness their signature.
• Sign name and affix the Library’s authorized seal or stamp on the application.
• Ensure all documentation is handled properly and maintains confidentiality.
• Mail completed passport applications to the appropriate address and maintain tracking information.
• Provide application status and tracking information upon request.
• Resolve Patron issues within established Library policies.
• Enforce Library rules of conduct and policies with patrons.
• Other duties as assigned.

Ability to:

• Effectively communicate with staff and members of the Public.
• Track, keep, and maintain statistics of services provided and questions answered.
• Arrive to work and clock in and out and scheduled shift times.
• Travel between Library Branches as needed or assigned.
• Maintain certification as a passport agent and notary provider.
• Understand and execute instructions given verbally and in writing.
• Operate modern office equipment, organize own work, set priorities, and effectively manage time.
• Check and respond to email and voicemail at every shift, and follow all Library policies.

Job Qualifications:

• Bachelor’s Degree from an accredited college or university.
• 2 years of customer service experience.

Position Requirements:

• Be a U.S. Citizen and 18 years of age or older.
• Unable to issue, print, create records for, or amend birth or identity documents, and have no access to information or electronic systems/databases used for these functions.
• Not presently under indictment, on parole, or on probation related to any Federal, State, or local felony or misdemeanor related to breach of trust or moral turpitude.
• Free of any Federal, State, or local felony convictions or misdemeanor convictions related to breach of trust or moral turpitude (i.e. embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust).
• Obtain the U.S. Passport Agent and N.J. Notary Public Certifications as soon as possible after hire.
• New Jersey residency requirement: “New Jersey First Act”, N.J.S.A. 52:14-7 (L. 2011, Chapter 70).
• Daytime, evening, andweekend hours required.
• Ability to perform the job with or without reasonable accommodation. Able to sit, stand, bend, kneel, climb, push, and pull. Ability to lift up to 25 pounds.

“Good Faith” Salary, Range, or Rate of Pay