Part Time Overnight Closer Customer Service Representative

Planet Fitness - Jost ADK; Littleton (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant team dedicated to promoting a healthy lifestyle! As an Overnight Closer, you will provide exceptional service to members while ensuring a smooth closing of daily operations. This role is perfect for those who thrive in a dynamic environment and are passionate about fitness. Enjoy a range of perks, including a complimentary membership and team events, while making a positive impact on the lives of others. If you're ready to inspire and motivate, this opportunity in the Judgement Free Zone awaits you!

Benefits

Complimentary Black Card Membership

Onsite fitness classes

Team workouts

Company Sponsored Fitness events

Employee Assistance Program

Entertainment discounts

Team building events

Leadership Development Plan

Volunteer opportunities

401(k)

Qualifications

• Customer service background preferred with a passion for fitness and health.
• Ability to work overnight shifts and maintain a positive attitude.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.
• Close shifts and create bank deposits for the next day.

Skills

Customer service skills

Basic computer proficiency

Problem-solving skills

Communication skills

Reliability

Education

High school diploma or equivalent

Job description

Part Time Overnight Closer Customer Service Representative

Hiring Immediately!
We invite you to join the team that empowers people to live a healthy lifestyle through a culture committed to feeling good! We embody the way of the Wolf Pack; we are Honorable, Open-Minded, World Class, and Lead with Spirit!

Hours
Friday nights and Saturday nights from 10:00 pm to 6:00 am

Fitness Benefits

• Complimentary Black Card Membership
• Onsite fitness classes
• Team workouts
• Company Sponsored Fitness events/challenges
• Employee Assistance Program
• Entertainment and recreation discounts through Employee Advantage
• Team building and Company Events
• Rewards programs
• Recognition programs
• Leadership Development Plan with growth opportunities
• Company facilitated training (local and corporate)
• Volunteer opportunities
• 401(k)
• Employee Discounts
• Earned Wage Access- PayActiv

Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter cleaning chemicals during shift.

Compensation: $14.00

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.