Part-Time Optometry Front Desk Specialist

Eyemart Express; Raleigh (NC); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

Eyemart Express in Raleigh, NC is seeking a Part-Time Front Desk Optometrist's Technician to support the store Doctor and assist patients with exams and frame selections. You'll handle pre-tests, contact lens orders, data entry, insurance processing, and customer service, while delivering Eyemart's value-priced eyewear and promoting promotions.

A friendly, team-oriented approach is essential. Experience in retail or customer service is helpful; high school diploma or GED required.

Qualifikationen

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

Aufgaben

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Administrative Tasks: Perform other administrative tasks as assigned.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Data Entry: Input customer information into the computer system accurately.
• Patient Assessment: Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Patient Sign-In: Sign-in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients' charts per local Doctor specifications. File patient charts daily.
• Pre-Test Procedures: Perform a thorough "pre-test" as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor.
• Contact Lens Orders: Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Kenntnisse

Customer service

Sales

Communication

Ausbildung

High School Diploma or GED

Jobbeschreibung

Eyemart Express in Raleigh, NC is seeking a Part-Time Front Desk Optometrist's Technician to support the store Doctor and assist patients with exams and frame selections. You'll handle pre-tests, contact lens orders, data entry, insurance processing, and customer service, while delivering Eyemart's value-priced eyewear and promoting promotions.

A friendly, team-oriented approach is essential. Experience in retail or customer service is helpful; high school diploma or GED required.