Part-Time Operations Associate

Richemont (Cartier/Van Cleef); Scottsdale (AZ); On-site; USD 33,000 - 36,000; Part time

Job summary

Montblanc in Scottsdale is seeking a Part-Time Operations Associate to maintain boutique inventory and support profitability by receiving, organizing, and managing stock with accuracy and efficiency.

The role emphasizes stockroom organization, timely deliveries, and collaboration with finance for inventory updates, while upholding the Montblanc standard of premium service and luxury experience.

Qualifications

• Experience in retail sales, jewelry or high-end luxury preferred.
• Strong understanding of customer service needs and priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust.
• Excellent interpersonal, communication and computer skills.
• Strong attention to detail with ability to handle multiple tasks.

Responsibilities

• Ensure stock accuracy in-store with weekly/monthly cycle counts.
• Organize stockroom and on-the-floor stocks; maintain impeccable state at all times.
• Receive deliveries from central warehouse and verify upon reception.
• Manage stock transfers between stores and deliveries for promotions.
• Organize end-of-season returns and communicate inventory updates to the finance team.
• Support manager in updating operating procedures and booking couriers/deliveries.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Job description

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Part-Time Operations Associate

Montblanc | Scottsdale

Reports to: Boutique Manager

Overview

Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

Primary responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day
• Ensures good reception of deliveries from central warehouse and controls upon reception
• Manages and follows up on stock transfer between stores or stock sent for commercial activities
• Organizes end of season returns
• Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
• Supports stock requests from team members
• Shares inventory results, consignment issues and all other topics to finance team
• Communicates with other stores on best practices and issues they may have encountered
• Translates Montblanc attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
• Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)
• Provides administrative support to the team in booking couriers, deliveries, transfers
• Completes store supply orders
• Supports the manager to ensure perfect compliance with Richemont processes

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.

Physical Requirements

• Ability to sit down and stand for extended periods of time
• Ability to lift up to 20lb boxes regularly
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees.

At Richemont, We Craft the Future!

Expected Hourly Range: $24.00 - $26.00

Salary will be determined based on relevant skills and experience.