Part-Time Operations Ambassador, Stanford

Everlane; Palo Alto (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Everlane is hiring an Operations Ambassador in Palo Alto to support back-of-house operations and sustain an organized, efficient store environment. You will thrive in a fast-paced setting and work closely with the Store Leader to ensure a high level of customer service and brand integrity.

You will manage stockroom processes, assist with inventory, and train teammates on standards while delivering seamless transactions and effective teamwork with optimism and energy.

Qualifications

• Experience in retail, sales, or the service industry.
• Excellent communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Build relationships with customers through personalized service and styling.
• Share style sense and product knowledge to recommend fits.
• Maintain store standards and a welcoming, customer-first environment.
• Process purchases, returns, and exchanges accurately.
• Lead shipment processing and keep stockroom organized and efficient.
• Train teammates on back-of-house standards and processes.
• Ensure inventory accuracy through replenishment and size integrity on the sales floor.
• Oversee transfers, cycle counts, and handling of damages or returns.
• Support visual merchandising and maintain presentation standards.

Skills

Customer service

Retail experience

Communication skills

Teamwork

Inventory control

Back-of-house operations

Job description

At Everlane, we believe that luxury should be as effortless as it is conscious. That’s why we partner with ethical factories, work with premium and sustainably sourced materials, and do our part to leave the industry cleaner than we found it. There's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge.

As an Operations Ambassador at Everlane, you’ll be responsible for supporting our back of house, the heartbeat of our store. You are most enthusiastic about systems and processes and keep an organized space with productivity top of mind. You thrive in a fast-paced environment and can work in various aspects of the business. Your team can count on you to be a team player and show up with optimism and enthusiasm that influences others positively.

As an Operations Ambassador, you will:

• Build meaningful relationships with customers through personalized service and styling that drives confidence and brand loyalty
• Share your sense of style, trend knowledge, and product expertise to deliver exceptional recommendations and fit advice
• Maintain store standards and create an inviting, customer-first environment
• Deliver seamless transactions by accurately processing purchases, returns, and exchanges
• Take pride in your work, show accountability, and bring urgency and energy to every challenge
• Lead shipment processing and ensure the stockroom is organized, efficient, and well-managed
• Train and support team members on back-of-house standards and processes
• Ensure inventory accuracy through procurement, replenishment, and maintaining size integrity on the sales floor, including daily walkie replenishment and communicating sell-through concerns or inventory issues with the Store Leader
• Oversee inventory operations including transfers, cycle counts, send-outs, and handling of damages, donations, and returns
• Keep the stockroom clean, organized, and easy for the team to navigate
• Support visual merchandising by maintaining store presentation standards, assisting with training, and holding the team accountable to execution and size integrity

We’d love to hear from you if you have:

• A passion for fashion
• A great sense of personal style
• An interest in a mission-driven brand
• A love of Everlane, our products, and our values
• Enjoy being a part of a team
• Exceptional communication skills
• Experience in retail, sales, or the service industry
• The ability to multi-task and thrive in a fast-paced environment

What is expected of you:

• Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds
• Have a minimum of 12 hours of availability that supports the needs of the business, including nights, weekends, and holidays
• Must regularly stand and move around all areas of the store and be accessible to customers

The Fine Print:

At Everlane, we carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. The hourly pay for this role ranges from $21- $23

Everlane is reacting to what retail will look like post COVID-19 so flexibility and resilience is key. Keeping a clean and organized space for everyone's health and safety will be a top priority in this role. This job summary is intended to describe the general nature and level of work leaders assigned to this job perform. It is not intended to include all duties and responsibilities but provide a baseline summary. Full details of expectations and responsibilities will be provided upon hire.

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