Part-Time Ambassador

Everlane; Santa Monica (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Everlane in Santa Monica seeks an Ambassador to bring the brand to life for customers. You will be the face of our mission, styling guests and delivering a best-in-class store experience in a fast-paced environment.

You love fashion, communicate clearly, and work well with a team. The role requires flexibility, lifting up to 40 pounds, availability including nights, weekends and holidays, and prior retail or service experience.

Qualifications

• Experience in retail, sales or service industry.
• Ability to multi-task in a fast-paced environment.
• Exceptional communication skills and openness to feedback.
• Passion for fashion and Everlane values.
• Team player with willingness to learn.

Responsibilities

• Leveraging product knowledge to actively sell and style products.
• Educate customers about Brand's mission, values, and ethos.
• Provide styling recommendations to gain customer confidence and build loyalty.
• Maintain store cleanliness and presentation.
• Process purchases, returns and exchanges.
• Restock and organize inventory.

Skills

Retail experience

Customer service

Styling

Communication skills

Team player

Multi-tasking

Job description

At Everlane, we want the right choice to be as easy as putting on a great T-shirt. That’s why we partner with ethical factories around the world. Work with high-quality and more sustainably sourced materials. And share the true cost of every product we make. But there's a lot more work to be done, and we're excited to be growing a team of motivated humans that are up for the challenge.

The Ambassador role is responsible for bringing Everlane to life for our customers. You foster a positive environment while delivering a best-in-class store experience. You are customer-focused, enjoy serving others, and are passionate about our product. Your goal is to have a positive impact on someone’s time in our store as you will be the face of our brand and a champion of our mission and values. You inspire others through connection and education. You love styling our customers and are focused on exceeding individual goals. You thrive in a fast-paced environment and have the ability to work in various aspects of the business. Your team can count on you to be a team player and show up with optimism and enthusiasm that influence others positively.

You must be 16 years of age or older to apply for this role.

As an Ambassador, you:

• Use curiosity to gain strong customer understanding to deliver customer-centric solutions that exceed expectations
• Take on opportunities and challenges with a sense of urgency and high energy. Show pride in your work and take ownership of your own performance
• Foster emotional and social connection within the store environment and community, while recognizing the value that different perspectives bring
• Take accountability for how you present yourself and manage your emotions in order to create a positive environment for yourself and others

Your day to day:

• Leverage product knowledge to actively sell and style our products and offer fit advice
• Introduce and educate our customer about our Brand’s mission, values, and ethos
• Give exceptional styling recommendations to gain customer confidence and build customer loyalty
• Have a keen sense of style, keep up with the latest trends and looks
• Have a customer-first mindset when working with customers
• Show up to shifts on time with a can-do attitude
• Be flexible through shift to work in multiple zones while effectively communicating with your team
• Process purchases, returns and exchanges
• Keep your store clean and tidy and maintain store presentation
• Process, organize, and prepare inventory
• Restock sales floor throughout the day

We’d love to hear from you if you have:

• Experience in retail, sales or the service industry
• A passion for helping others and enjoy being a part of a team
• The ability to multi-task and pivot quickly while working in a fast paced and ever changing environment
• Have exceptional communication skills and are comfortable receiving feedback
• Ambition to learn and grow from others
• A fan of Everlane, our product, and our values
• A passion for fashion
• A great sense of personal style
• An interest in a mission-driven brand

What is expected of you

• Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds
• Have a minimum of 12 hours of availability that supports the needs of the business, including: nights, weekends, and holidays
• Must regularly stand and move around all areas of the store and be accessible to customers

The Fine Print:

The hourly pay range for this role is $18.42 - $20.00 an hour.

Everlane is reacting to what retail will look like post COVID-19 so flexibility and resilience is key. Keeping a clean and organized space for everyone's health and safety will be a top priority in this role. This job summary is intended to describe the general nature and level of work leaders assigned to this job perform. It is not intended to include all duties and responsibilities but provide a baseline summary. Full details of expectations and responsibilities will be provided upon hire.

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