Part-Time On-Call Communication Center Operator

Lincoln Airport; Lincoln (NE); In loco; USD 29.000 - 42.000; Part-time

Descrizione del lavoro

Lincoln Airport Authority in Lincoln, NE seeks a Part-Time On-Call Communication Center Operator to monitor security and operate communication systems. The role involves handling a multi-line phone system, directing callers, and coordinating with departments.

Proficiency in English and strong attention to detail are essential. The position is on-call with variable hours, including potential night shifts with a $1.25 per hour differential between 6:00 PM and 6:00 AM.

Competenze

• Experience operating a public address system and multi-line phone systems.
• Ability to interpret customer needs and relay information clearly.
• Proficient with computers and Microsoft Office programs.
• Fluent reading/writing in English; able to maintain accuracy under pressure.

Mansioni

• Monitor the security system and initiate an appropriate response.
• Operate the public address system.
• Answer multi-line phone system and direct callers appropriately.
• Operate the radio system to communicate with departments.
• Monitor elevators, HVAC, and other systems for malfunctions.
• Write routine reports and correspondence.
• Act as backup to the badging office.
• Maintain reliable, punctual attendance.

Conoscenze

Public address system

Multiline phone handling

Customer service

English reading/writing

Computer skills

Formazione

Related experience or training preferred

Strumenti

Microsoft Office

Descrizione del lavoro

Description

Part-Time On-Call Communication Center Operator

The starting rate of pay is $25.81 per hour. Any hours worked between 6:00 PM and 6:00 AM will be paid with an additional $1.25 per hour shift differential.

Hours: The hours are not fixed for a part-time on-call Communication Center Operator. There is no predetermined schedule. Instead, the operator will be called in as needed to fill shifts, which are usually known in advance. However, there may be instances where the operator is contacted at the last minute to cover for an unexpected absence.

Introduction

The Communications Center Operator operates the Lincoln Airport Authority communication and security systems and monitors electronic equipment alarms.

Essential Functions

• Monitor the security system and initiate an appropriate response.
• Operate the public address system.
• Answer multi-line phone system, including accurately interpreting customer needs, providing information, or directing callers to appropriate parties. Ensures important calls, messages, and faxed information are transferred in a timely manner to appropriate personnel.
• Operate the radio system to communicate with departments.
• Monitor systems to detect serious malfunction of elevators, escalators, fire alarms, emergency doors, heating, air-conditioning, or HVAC systems.
• Write routine reports and correspondence.
• Act as backup to the badging office.
• Reliable, punctual attendance is a crucial function of the position.
• Other duties, tasks, and responsibilities may be assigned at any time.

Required Knowledge, Skills, and Abilities

• Perform all work duties and activities in accordance with Lincoln Airport Authority policies, procedures, and safety practices.
• Exhibit a friendly, knowledgeable, and professional demeanor.
• Maintain familiarity with aviation and airline industry terms.
• Speak with clarity, and read and write English fluently.
• Perform satisfactorily under pressure to meet set schedules and budgetary guidelines.
• Possess excellent computer skills and knowledge of Microsoft Office programs.
• Must have excellent attention to detail, be organized, accurate, and reliable.
• Recognize and maintain the confidentiality and sensitivity of certain documents and information.
• Demonstrate the ability to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.
• Be flexible, have excellent interpersonal skills, and have the ability to work well with all levels of management and staff as well as outside clients and vendors.
• Be part of a team to accomplish the necessary work.

Education and Experience

• Related experience and/or training preferred.

Physical Requirements

• The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; talk, see, and hear. The employee is frequently required to reach with hands and arms.

Safety Requirements

• Adherence to standards established in the LAA Employee Handbook, Policy Directives, Airport Rules and Regulations, Standard Operating Procedures, and all other established safety requirements applicable to the position is required.

Work Environment

• This is an office environment having computers, printers, telecommunication tools, desks, file cabinets & storage areas. The noise level in the work environment is usually quiet.

Condition of Employment

• The employee is required to meet the essential functions, skills, abilities, etc., listed in this document. The employee must be at least 18 years of age. Successful completion of pre-employment reference check, drug screening, criminal history check (required by the Transportation Security Administration), and other requirements as per Lincoln Airport Authority policy. Any associated costs for the screenings will be covered by the Lincoln Airport Authority.

Summary

• This job description should not be considered an all-inclusive listing of work requirements. Individuals shall be expected to perform other duties as assigned, including work in other functional areas to cover absences or provide relief to equalize peak work periods or otherwise balance the workload.

Equal Opportunity Employer

The Lincoln Airport Authority strives to make our website accessible to all individuals. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, don't hesitate to contact our Human Resources department at 402 458-2400.

E-Verify

The Lincoln Airport Authority participates in the E-Verify program to verify employment eligibility.