Part Time Office Administrator Manufactured Housing and RV Park

Investment-Property-Group; Kelso (WA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401k with company match

PTO accrual

Critical Illness and Accident benefits

Employee Assistance Program

Job summary

Investment Property Group is seeking a part-time Office Administrator for Brookhollow Estates and Brookhollow RV Estates in Kelso, WA. The role centers on supporting operations, leasing documentation, and resident relations across a senior manufactured housing community and an all-age RV park.

Ideal candidates will have strong interpersonal skills, experience in property management, and proficiency with Yardi and other PM software.

Qualifications

• Proven experience in property management or housing communities.
• Ability to maintain accurate resident files and reports.
• Strong communication and customer service orientation.
• Experience with rent collection and delinquency management.
• Marketing/sales skills to promote vacant lots or homes.
• Proficiency with property management software (Yardi, CRM, etc.).
• Willingness to identify improvements to increase occupancy, efficiency and profitability.

Responsibilities

• Represent Investment Property Group in a professional manner at all times.
• Manage records, invoices, reports, and resident files accurately.
• Assist with property inspections, work orders, and community events.
• Deliver excellent customer service and resolve tenant issues promptly.
• Cultivate positive relationships with residents and coordinate with team members.
• Support leasing documentation and eligibility requirements as needed.
• Engage with tenants, contractors, and local authorities with clear communication.

Skills

Interpersonal skills

Time management

Conflict resolution

Customer service

Rent collection

Marketing & sales

Verbal and written comms

Tools

Yardi

CRM

Blue Moon

Rent Café

Vendor Café

Client Central

Job description

Investment Property Group is a private real estate investment and management firm headquartered in Park City, Utah, with additional offices in California, Minnesota, and Oregon. IPG owns and operates 150 properties across 13 states, including Multifamily, Manufactured Homes, and RV communities.

We are committed to supporting our team members through employee engagement, professional development, and a culture rooted in integrity. Join our team as we set new benchmarks in the industry, ensuring that our people thrive, and our communities remain places our residents are proud to call home.

Position Overview:

• Job Title:Office Administrator (Part-time)
• Salary:$18.00 - $22.00 hourly, depending on qualifications, education, and prior experience
• Schedule: Part-time, 28 hours per week. Specific days and hours will be determined based on operational needs and discussed during the interview process
• Explore Brookhollow Estates: https://brookhollowipgliving.com/
• Explore Brookhollow RV Estates: https://brookhollowrvpark.com/

Job Description Summary

We are seeking a dedicated Office Administrator to support the operations at Brookhollow Estates (194 homes), a senior (ages 55+) manufactured housing community located in Kelso, WA, and Brookhollow RV Estates (132 RV spots), an all-age RV Park located in Kelso, WA. The Office Administrator oversees administrative tasks, coordinates resident relations, manages leasing documentation, and performs clerical and administrative functions to drive company success.

Key Responsibilities:

• Represent Investment Property Group in a positive and professional manner at all times.
• Previous administrative experience, preferably in property management or housing communities.
• Maintain accurate records, including resident files, invoices, and reports.
• Assists with property inspections, work orders, and community events.
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members.
• Exceptional time management and problem-solving skills.
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.
• Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property.
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement.
• Ability to handle complaints and ensure community standards are upheld.
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities.

Qualifications & Requirements:

• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members.
• Exceptional time management and problem-solving skills.
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.
• Experience with rent collection and delinquency management.
• Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property.
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement.
• Ability to handle complaints and ensure community standards are upheld.
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities.
• Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates.
• Proficiency in property management software (i.e., Yardi, CRM, Blue Moon, Rent Café, Vendor Café, Client Central).
• A positive attitude.
• Must have a valid driver's license.

Benefits

• 401k with company match
• Accrued paid time off (PTO) of 1 hour per 30 hours worked
• Critical Illness and Accident benefits
• Employee Assistance Program through ComPsych

We are a growing property management company with new opportunities emerging every day. Explore our open positions to find your next opportunity. Don't see the right fit today? Check back soon - your dream job could be posted tomorrow!

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Investment Property Group is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, creed, religion, sex, national origin, ancestry, age, marital status, protected veteran status, sexual orientation, gender identity or expression, genetic information, physical or mental disability or medical condition as defined by applicable equal opportunity laws. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive.