Front Desk Supervisor- Renaissance Framingham Hotel & Conference Center

Colwen Management Inc; Framingham, Northern (MA, KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K Plan

Hotel Discounts

Paid Time Off

Job summary

Renaissance Framingham Hotel & Conference Center is seeking a Front Desk Supervisor to lead the front desk and night audit teams, ensuring guest and associate satisfaction. Marriott front desk experience and strong customer service are essential.

The role involves interviewing and supervising front office staff, guiding processes, and maintaining service quality across shifts. A two-year degree or equivalent hospitality background is preferred, with varied hours including nights and weekends.

Qualifications

• Two-year college degree or equivalent hospitality experience.
• Superior interpersonal and customer service skills.
• Reliable with the ability to multi-task and work under pressure.
• Excellent verbal and written communication skills.
• Intermediate to advanced computer skills.
• Familiar with common computer software programs.
• Must be willing to work varied hours including nights, weekends, and holidays.

Responsibilities

• Assist in interviewing and supervising front office associates.
• Oversee check-in/check-out, billing verification, reservations, and special requests.
• Train and grow front desk associates and maintain policies and procedures.
• Maintain knowledge of hotel properties and local attractions for guest assistance.
• Coach front office team to manage occupancy, guest service, and expenses.

Skills

Customer service

Interpersonal skills

Multi-tasking

Communication

Computer skills

Education

Associate degree or equivalent

Job description

Front Desk Supervisor- Renaissance Framingham Hotel & Conference Center

Job Category: Rooms Front Office

Requisition Number: FRONT005852

• Posted : September 22, 2026


• Full-Time

Locations

Showing 1 location

Renaissance Framingham Hotel & Conference Center
1657 Worcester Rd
Framingham, MA 01701, USA

Description

Renaissance Framingham Hotel & Conference Center is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Marriott front desk experience, strong customer service focus, and the ability to train and grow our associates.

General Responsibilities:

• Assist in the interviewing and strong performance supervision of front office associates.


• Ongoing review of staff to ensure adherence to established policies and procedures


• Process check-in and check-out, verify billing, create reservations, and process special requests


• Knowledge of hotel property, local attractions to assist guests.


• Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel


• Compliance with Federal & State Labor laws


• Ensure that all complaints regarding service and/or accommodations are investigated and resolves


• Monitor budgets and payroll records and review financial transactions to ensure appropriateness


• Ongoing analysis of processes for continuous improvement/efficiency


• Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses


• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results


• Balance cost controls with exceptional guest service and associate satisfaction


• Maintain STRICT key controls and safety and security standards.


• Other duties as assigned

Requirements:

• Two-year college degree or equivalent hospitality experience


• Superior interpersonal and customer service skills


• Reliable with the ability to multi-task and work under pressure


• Excellent verbal and written communication skills


• Intermediate to advanced computer skills


• Familiar with common computer software programs


• Must be willing to work varied hours including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA


• Vision Insurance


• Flexible Spending Accounts


• Wide-Array of Supplemental Insurance Offerings


• Paid Time Off Programs


• Employee Assistance Program


• 401K Plan – Traditional & Roth Options with Employer Match


• Hotel Discount Travel Program for Associates & Family


• Exclusive Associate Discounts – Travel, Entertainment, & Retail


• Training and Development Programs

Compensation:

Hourly Range: $20.00 - $21.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.