Part Time Night Auditor

Kana Hotel Group; Punta Gorda (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Kana Hotel Group seeks passionate individuals to join their team in a front desk position in Punta Gorda, Florida. Responsibilities include guest check-ins, handling inquiries, and ensuring smooth operations at the front desk. This position offers career growth opportunities in a supportive environment.

Benefits

Medical

Dental

401K

Immediate Pay - earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Long-term/short-term disability

Life insurance

Qualifications

• High School diploma/GED required.
• Previous hospitality experience preferred.
• Experience with cash handling and credit card procedures.

Responsibilities

• Review all guaranteed arrivals and verify credit card validity.
• Ensure rooms are marked as dirty for housekeeping.
• Respond promptly to guest inquiries or complaints.

Skills

Attention to detail

Organizational skills

Customer service experience

Education

High School diploma/GED

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.

We seek passionate individuals who want to grow with us, from team members to leadership positions, most of whom have been promoted from within. As a team member, you will contribute your talents to improve our environment and services, with opportunities for career growth.

Kana Hotel Group offers the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay - earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long-term/short-term disability
• Life insurance

Primary Responsibilities

• Review all guaranteed arrivals and verify credit card validity
• Ensure rooms (day use) are marked as dirty for housekeeping
• Explain and provide promotional items to guests during check-in
• Describe hotel amenities to guests
• Document new commercial customer check-ins for potential account opening
• Investigate blocked rooms and coordinate with maintenance
• Ensure rollaway beds and cribs are correctly listed
• Respond promptly to guest inquiries or complaints
• Offer alternative solutions when guest demands cannot be met
• Perform other hotel duties as needed
• Document guest accidents and maintain logs
• Keep the front desk area clean and organized
• Greet guests warmly and professionally
• Perform additional duties as assigned

Education/Experience

• High School diploma/GED required
• Previous hospitality experience preferred
• Customer service experience required
• Experience with cash handling and credit card procedures
• Attention to detail and organizational skills
• Knowledge of hotel layout, amenities, and procedures
• Knowledge of local area, including businesses, major roads, and attractions

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. This policy covers all employment terms and conditions.