Part-Time Night Auditor

Hospitality America; Miami (FL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive salary

Fun work environment

Medical benefits

Paid vacation time

401k retirement plan

Job summary

Hospitality America is seeking a detail-oriented Night Auditor for the Hampton Inn and Suites Miami Brickell Hotel. The ideal candidate will excel in customer service, ensuring a welcoming experience for guests while managing check-ins and check-outs efficiently.

This part-time role involves processing payments, maintaining front desk organization, and collaborating with various departments. Candidates must possess exceptional communication skills and the ability to thrive in a dynamic environment.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to navigate a fast-paced, high-pressure environment.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Respond to guest requests and concerns promptly.
• Process payments and update reservation information.
• Maintain the cleanliness and organization of the front desk.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Ability to adapt

Job description

Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our part-time Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

What You’ll Do

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Why Hampton Inn And Suites Miami Brickell Hotel

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Nationwide hotel employee rates at select properties.
• Medical benefits.
• Paid vacation time.
• 401k Retirement Plan.

Education And Experience

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast‑paced, high‑pressure environment where priorities are constantly changing.

Physical Demands

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Affirmative Action/Eeo Statement

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.