Part-Time Night Auditor

Fairfield Inn & Suites Collierville; Collierville (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

Fairfield Inn & Suites Collierville in Collierville, TN is seeking a Part-Time Night Auditor to balance daily revenue and provide guest service overnight. This role may serve as the manager-on-duty and handle end-of-day procedures for smooth overnight operations.

The ideal candidate will have experience in a similar role, strong accounting knowledge, and excellent communication. Weekend availability is required, with the ability to work overnight shifts.

Qualifications

• One year of experience in a similar role or guest service with relief night audit responsibilities.
• Strong knowledge of accounting procedures and attention to detail.
• Clear professional communication and active listening.
• Ability to operate a variety of computer applications.

Responsibilities

• Post charges and deposits to guest accounts.
• Prepare daily revenue summaries and front office reports.
• Perform end-of-day procedures and prepare for next day operations.
• Serve as night manager-on-duty and complete the MOD report.
• Assist guests with check-in/check-out and inquiries.
• Resolve guest issues using the Guest Service Recovery method.
• Complete end-of-shift reports and deposits.
• Maintain awareness of security and safety concerns.

Skills

Attention to detail

Customer service

Communication

Accounting basics

Time management

Tools

Accounting software

Microsoft Office

Job description

Part-Time Night Auditor

(Overnight 11p-7a)

Position Summary

The Part-Time Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.

Key Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally through proper grammar and active listening.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Ability to stand for prolonged periods (up to 4 hours or more).
• Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.
• Primarily indoor work environment within hotel facilities.