Part-Time Member Services Representative

Self-Help Credit Union; Raleigh (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a mission-driven organization as a Part-Time Member Services Representative in Raleigh, North Carolina. This role focuses on providing exceptional service to members, processing transactions, and maintaining account relationships. Be part of a team dedicated to economic justice and creating opportunities for all. If you have a passion for community service and teamwork, this position offers a chance to make a real difference while gaining valuable experience in the financial sector.

Qualifications

• 1+ years of experience in a financial institution or customer service preferred.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Process deposits, loan payments, payrolls, and account transfers.

Skills

Customer Service

Cash Handling

Team Collaboration

Education

High School Diploma or Equivalent

Job description

Part-Time Member Services Representative

Job Category: Branch

Requisition Number: PARTT003619

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• Posted: May 7, 2025
• Part-Time
• On-site

Locations

Showing 1 location

NC-Raleigh
7029 Harps Mill Road
Raleigh, NC 27615, USA

Self-Help started in 1980 with a focus on economic inequality, especially in communities that face systemic barriers in building wealth. Our mission is to create and protect ownership and economic opportunity, committed to economic justice—ensuring all communities have the infrastructure needed to thrive, such as quality schools and access to healthy foods. We provide fair loans, advocate for policy changes, and partner with communities to promote economic justice.

We are seeking a Part-Time Member Service Representative/Teller to join our Raleigh, North Carolina team!

WHAT You'll DO:

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent service.
• Process deposits, loan payments, payrolls, and account transfers.
• Maintain cash drawer levels within prescribed limits.
• Post and log night, ATM, and mail deposits (dual-control team).
• Perform other duties and projects as assigned.

WHAT You’ll NEED:

• High School diploma or equivalent.
• Minimum one year experience in a financial institution or customer service preferred.
• Prior cash handling and customer service experience preferred.
• Ability to work collaboratively in a team-oriented environment.

If you are interested in our mission, value teamwork, and want to help create economic opportunities for all—this is the place for you!

Compensation:

Competitive nonprofit salary based on experience, plus a generous benefits package.

Self-Help is an equal opportunity employer. We provide all applicants with the rights and protections under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.