Part-Time Member Services Representative

Planet Fitness-United Fitness Partners; Kansas City (MO); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

PF Black Card membership

Growth opportunities

Job summary

Planet Fitness-United Fitness Partners in Kansas City, MO is looking for a Member Services Representative to provide exceptional customer service. In this role, you will encourage members, maintain a clean environment, and assist with welcome desk duties.

The ideal candidate will be passionate, dependable, and able to perform physical demands, such as lifting. A high school diploma or GED is required. The position offers a competitive salary and PF Black Card membership.

Qualifications

• Must be 18 years or older.
• Ability to lift up to 50 lbs and perform physical tasks.
• Passion for helping others.

Responsibilities

• Provide a positive member experience.
• Maintain a clean environment for members.
• Encourage members to join fitness classes.

Skills

Customer Service

Dependability

Physical Fitness

Communication

Education

High school diploma or GED equivalent

Job description

Job Title: Member Services Representative

Location: Kansas City, MO 64118

Responsibilities

• Provide a high‑energy, positive member experience and encourage members in achieving their fitness goals.
• Maintain a super clean, judgment‑free environment that members value.
• Find new and current members to join fitness classes with the trainer.
• Introduce new and existing members to Black Card amenities.
• Assist at the welcome desk: check in members, greet and say farewell, give tours, handle enrollment, and other club responsibilities.
• Lead, be passionate, love what you do, and invite members to do the same.
• Work a variable schedule; shifts may include any hours of operation, weekends, and holidays.
• Deliver high‑quality customer service and exceed members’ expectations.
• Earn a competitive salary, PF Black Card membership, and opportunities for growth.

Qualifications

• Age 18 years or older (birthdate confirmation required).
• Passion for helping others.
• Ability to perform physical demands: communicating, standing, walking, bending, lifting up to 50 lbs, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.
• On‑time dependability—people count on you.
• High school diploma or GED equivalent.

Physical Demands

• Occasional lifting, pushing, or pulling at least 50 lbs.
• Standing, walking, sitting, reaching with hands and arms, bending, balancing, stooping, kneeling, twisting, or crouching as required.