Part Time Member Services Representative

PF Management Group; Casper (WY); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is looking for a Part-Time Member Services Representative to join their dynamic team. This role focuses on delivering exceptional customer service to members and guests, ensuring a welcoming and positive environment. You will be responsible for front desk activities, assisting with membership accounts, and maintaining club cleanliness. If you have a passion for fitness and a knack for helping others, this opportunity is perfect for you. Join a supportive team and contribute to creating a 'Judgement Free' experience for all!

Benefits

Work with a talented and dynamic team

Contribute to a healthier planet

Qualifications

• Customer service experience preferred.
• Passion for fitness and health is essential.

Responsibilities

• Greet members and guests, answer phones, and check members in.
• Assist with membership cards and billing questions using the POS system.
• Maintain cleanliness of the front desk and exercise equipment.

Skills

Customer Service

Communication Skills

Basic Computer Skills

Reliability

Positive Attitude

Education

High School diploma or GED

Job description

Part Time Member Services Representative

Join to apply for the Part Time Member Services Representative role at PF Management Group.

Overview

We are seeking a Member Services Representative to join our team! As part of our staff, you will provide exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience. Your role involves creating a positive environment through excellent service.

Responsibilities

1. Customer Service/Front Desk Activities: Greet members and guests, answer phones, check members in, tour and sign up new members, log amenities, and communicate updates and events.
2. Member Accounts: Assist with new membership cards, address changes, and billing questions using the POS system.
3. Club Cleanliness and Maintenance: Maintain the cleanliness of the front desk, lobby, exercise equipment, tanning beds, restrooms, and wet areas. Regularly clean and organize the facility.

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive attitude, punctuality, and reliability.
• Excellent customer service and communication skills.
• High School diploma or GED.

Physical Requirements

• Stand and walk continually during shifts.
• Talk in person or on the phone frequently.
• Occasionally lift up to 75 lbs.
• Handle exposure to chemicals occasionally.

Benefits

• Contribute to a healthier planet by helping others.
• Work with a talented and dynamic team.

Note: Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment terms.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other