Part Time Member Service Representative (Teller)

macu

Salt Lake City (UT)

On-site

USD 15,000 - 22,000

Part time

4 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Competitive pay

Medical and dental benefits

Paid time off and holidays

Matching 401K

Tuition assistance

Professional development

And more!

Job summary

MACU in Salt Lake City is seeking a Part-Time MSR Supervisor to assist in supervising MSRs and ensuring accurate teller processing and balanced accounts. The role emphasizes delivering quality member service while supporting sales and branch goals.

The position requires at least two years of branch experience, a high school diploma, and MSR II training. Flexibility in 20–25 hours per week is needed, with shifts including weekdays and Saturdays at the Salt Lake St branch.

Qualifications

High school diploma or equivalent.
At least two years of branch or related experience.
Must meet all Branch Progression training expectations of an MSR II.
Excellent member service skills and knowledge of credit union policies.

Responsibilities

Exhibits outstanding member service skills and MACU values.
Oversees MSR operations to ensure teller transactions are accurate and timely.
Coaches MSRs on service quality and sales objectives.
Develops methods to track MSR productivity, accuracy, sales and service.
Maintains cash handling, vault, ATM logs and branch cash controls.
Balances cash drawer daily and supports daily branch operations.

Skills

Customer service

Supervisory

MSR operations

Symitar

Typing speed 35 wpm

Microsoft Office

Education

High school diploma

Tools

Symitar

Microsoft Office

Job description

Job Summary

Assist in the supervision of MSRs to process teller transactions and balance accounts, ensure quality service while achieving sales and quality objectives. Maintain compliance with credit union operational policies and procedures to meet the needs of the members.

Job Description

Location

Salt Lake State St Branch
735 S State St
Salt Lake City, UT 84111

Schedule

Part Time; Monday - Friday Hours will vary between 8:40am - 6:15pm; Saturdays 8:40am - 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 - 25 hrs./week based on needs of the branch

Benefits and Incentives

At Mountain America, we are committed to taking care of all our employees.

Starting competitive pay per hour and can increase depending on experience, plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!

Responsibilities

To be effective, an individual must be able to perform each job duty successfully.

Exhibits outstanding member service skills (AAA) and exemplifies MACU values and philosophy while fulfilling responsibilities as a supervisor
Oversees MSR operations to ensure teller transactions are processed correctly and in a timely manner
Responsible for coaching the MSR's on AAA and ensure quality member service within the branch
Assists Branch Management in developing methods to track and measure MSR productivity, accuracy, sales and service
Responsible for conducting the monthly and quarterly certifications
Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations
Effectively and accurately performs MSR duties in accordance with established policies and procedures as needed to assist in serving the members
Balances cash drawer daily
Assists in the daily operations of the branch
Represents the credit union in a professional manner, both in dress and in actions
Creates and maintains the MSR schedule
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
Performs other duties as assigned

Knowledge, Skills, and Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least two years of branch or related experience

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

Must meet all Branch Progression training expectations of an MSR II

Items to be completed generally within the first six months:

MACU Financials
New Account Training
Understanding the Generations Training
Branch Mentor Training

Computer/Office Equipment Skills

Basic computer operating skills
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
Symitar experience
Type a minimum of 35 words per minute preferred

Managerial Responsibility

Has supervisory responsibilities that are usually partial or part time, and/or restricted to assigning work and supervising the efforts. Trains and coaches members within their team. Much of the time is spent performing work of the type supervised. May assist in giving input on candidates for employment, performance evaluations and salary reviews.

Other Skills and Abilities

Knowledge of credit union policies, procedures and regulations with ability to sell the services of the credit union.
Ability to supervise and direct the work of others to give quality service.
Previous MSR experience.
Ability to perform mathematical calculations.
Ability to communicate effectively orally and in writing.

Physical Abilities / Working Conditions

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally

Vision Requirements