Part Time Member Service Representative (Teller)

Mountain America Credit Union; Salt Lake City (UT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive hourly pay

Incentives

Medical and dental benefits

Paid time off

401K matching

Tuition assistance

Professional development

And more!

Job summary

Mountain America Credit Union Salt Lake City branch seeks a part-time MSR supervisor to assist in overseeing MSRs, process teller transactions, and balance accounts while delivering quality member service and supporting sales goals. Responsibilities include coaching MSRs, ensuring compliance with policies, balancing cash, and maintaining logs.

The position offers competitive hourly pay, incentives, benefits, 401(k), paid time off, and tuition assistance, with a friendly workplace and

Qualifications

• HS diploma or equivalent required.
• Must meet MSR II Branch Progression training expectations.
• Basic computer skills and MS Office familiarity.

Responsibilities

• Oversee MSR operations to ensure teller transactions are processed accurately and promptly.
• Coach MSRs on AAA member service standards and MACU values.
• Balance cash drawers and maintain MSR logs and branch cash operations.
• Assist in daily branch operations and scheduling of MSR shifts.
• Ensure compliance with Bank Secrecy Act and other regulations.

Skills

MSR supervision

Coaching MSRs

Member service

Cash handling

Education

High school diploma or equivalent

Tools

Symitar

Job description

Job Summary

Assist in the supervision of MSRs to process teller transactions and balance accounts, ensure quality service while achieving sales and quality objectives. Maintain compliance with credit union operational policies and procedures to meet the needs of the members.

Job Description

LOCATION Salt Lake State St Branch 735 S State St Salt Lake City, UT 84111

SCHEDULE Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm. Day off during the week when a Saturday is worked. Flexibility needed 20 – 25 hrs./week based on needs of the branch

At Mountain America, we are committed to taking care of all our employees.

• Starting competitive pay per hour and can increase depending on experience, plus incentives


• Performance reviews with opportunities to increase compensation


• Excellent medical and dental benefits with minimal employee contribution (full time employees)


• Paid time off, volunteer time off, and paid holidays


• Matching 401K


• Tuition assistance


• Professional development


• And more!

• Exhibits outstanding member service skills (AAA) and exemplifies MACU values and philosophy while fulfilling responsibilities as a supervisor


• Oversees MSR operations to ensure teller transactions are processed correctly and in a timely manner


• Responsible for coaching the MSR’s on AAA and ensure quality member service within the branch


• Assists Branch Management in developing methods to track and measure MSR productivity, accuracy, sales and service


• Responsible for conducting the monthly and quarterly certifications


• Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations


• Effectively and accurately performs MSR duties in accordance with established policies and procedures as needed to assist in serving the members


• Balances cash drawer daily


• Assists in the daily operations of the branch


• Represents the credit union in a professional manner, both in dress and in actions


• Creates and maintains the MSR schedule


• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position


• Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


• Experience At least two years of branch or related experience


• Education High school diploma or equivalent


• Licenses, Certificates, Registrations, Trainings Must meet all Branch Progression training expectations of an MSR II


• Items to be completed generally within the first six months: MACU Financials New Account Training Understanding the Generations Training Branch Mentor Training Computer/Office Equipment Skills Basic computer operating skills Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel) Symitar experience Type a minimum of 35 words per minute preferred


• Managerial Responsibility Has supervisory responsibilities that are usually partial or part time, and/or restricted to assigning work and supervising the efforts. Trains and coaches members within their team. Much of the time is spent performing work of the type supervised. May assist in giving input on candidates for employment, performance evaluations and salary reviews.

Other Skills and Abilities

• Knowledge of credit union policies, procedures and regulations with ability to sell the services of the credit union.


• Ability to supervise and direct the work of others to give quality service.


• Previous MSR experience.


• Ability to perform mathematical calculations.


• Ability to communicate effectively orally and in writing.

PHYSICAL ABILITIES / WORKING CONDITIONS

• Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally


• Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)


• Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally


• Environmental There are no unusually environmental factors


• Noise Environment Moderate noise (business office with computers and printers, light traffic)


• This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona).

We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.

Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network.

When making decisions, we always put members' needs first. It's just the way we do business and a part of the \"people helping people\" philosophy of credit unions.