Part-Time Member Representative (On-Site) - Kendall

EdFed; Illinois; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid Birthday

Paid Holidays

Paid Sick and Personal Time

Paid Vacation

Tuition Reimbursement

401K (with matching funds) and CU con‑

Job summary

EdFed in Kendall, IL is seeking a Part-Time Member Representative to deliver exceptional member service in person at the branch. You will handle deposits, withdrawals, transfers, and loan inquiries while promoting Credit Union products.

The role requires Saturday work, on-site presence, and strong communication to identify member needs and provide accurate referrals; occasional branch coverage across the network may be required.

Qualifications

• High School diploma or better required.
• Associates or higher preferred.
• Strong customer service and cash-handling skills are advantageous.

Responsibilities

• Processes member transactions including deposits, withdrawals, loan payments, transfers, and cashier’s checks.
• Prepares paperwork for wire transfers, stop payments, direct deposits, card issues, and statements.
• Gives access to safe deposit boxes and completes necessary documentation.
• Discusses basic features and benefits of Credit Union products and services; stays informed on promotions.
• Maximizes member contact to identify needs and referrals to products/services.
• Acts as lobby leader, directs members to information sources and minimizes wait times; may staff other branches as needed; Saturdays required.

Education

High School or better

Associates or better

Job description

Part-Time Member Representative (On-Site) - Kendall

Job Category: Branch and Lobby Support

Requisition Number: PARTT001861

• Posted: August 21, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Kendall

Description

Job Summary: The Member Representative provides exceptional member service by serving as a consultant to members on a wide variety of deposit and loan transactions/inquiries, resolving member issues accurately and in a timely manner, and effectively identifying members' needs and making appropriate referrals for Credit Union's products and services.

Duties include:

• Processes various types of transactions for members including cash and non-cash deposits, withdrawals, loan payments, transfers, cash advances, cashier’s checks, savings bonds, IRA deposits, CD withdrawals, etc.
• Services member accounts by preparing the necessary paperwork for wire transfers; processing stop payment requests, direct deposit payroll request forms, new/lost/stolen cards, check orders, and temporary checks; assisting with Online Banking setup; processing address change requests; and printing copies of checks and statements.
• Provides members with access to their safe deposit boxes and completes necessary documentation.
• Has the knowledge and ability to discuss basic features and benefits of all credit unions products and services. Maintains awareness of all current promotions or campaigns.
• Maximizes every member contact as an opportunity to identify what Credit Union products and services would be beneficial to them and makes appropriate referrals.
• Serves as “lobby leader” and is responsible for assessing walk-in member’s needs and directing them to the appropriate information source to ensure maximum lobby efficiency and minimize member waiting time.
• Serves as a school branch liaison at the Credit Union’s high school branches as necessary.
• Periodically participates in volunteer external networking and promotional events with local schools, colleges, and other community business partners.
• Actively participates in team meetings/daily huddles to provide input and ideas regarding branch business strategy.
• Required to have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary.
• Required to work on Saturdays.
• Perform other duties as assigned by management.

Job Type: Part-Time

The following are some benefits offered to employees of EdFed:

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Qualifications

Skills

Preferred

Novice

Behaviors

Preferred

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

: Works well as a member of a group

Motivations

Preferred

Goal Completion

: Inspired to perform well by the completion of tasks

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Education

Required

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.