Part-time Member Representative - Court

Collins Community Credit Union; Des Moines (IA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health, Wellness and 401k package

Job summary

Collins Community Credit Union is seeking a Part-time Bilingual Member Representative at the Court Ave branch in Des Moines. You will deliver high-quality member service, handle routine financial transactions, and educate members on products to support their financial goals.

The role emphasizes a sales-driven approach within a supportive team, requires fluency in Spanish and English, and availability during normal business hours including Saturdays on a rotating basis.

Qualifications

• Fluent in Spanish and English.
• High school diploma or equivalent required.
• Experience in customer service or cash handling preferred.
• Ability to operate standard office software and digital tools.
• Bondable as per Iowa and CCCU guidelines.

Responsibilities

• Serve as the first contact for members and guests.
• Process routine financial transactions accurately.
• Cross-sell and refer products and services to members.
• Educate members on products, services, and digital solutions.
• Balance cash drawer and maintain records per procedures.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Communication

Problem solving

Attention to detail

Tech-savvy

Dependable

Team player

Education

High school diploma or equivalent

Job description

Collins Community Credit Union, a growing organization is currently recruiting for a Part-time Bilingual Member Representative at our Court Ave branch in Des Moines. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will work to achieve high quality member service to both internal and external members. This position handles routine financial transactions at the credit union. They work to uncover needs and to educate each member on the products and services that will benefit and contribute to their personal financial success. This position exemplifies Collins Community Credit Union’s ACTION values by delivering personalized service, acting with integrity, and working collaboratively to ignite community growth one member, one connection, one neighborhood at a time.

Applicants must have valid work authorization for permanent employment in the U.S. without the need for sponsorship.

Core Values in Action (ACTION)

• A – All In: Fully committed to delivering outstanding service and results for members and teammates through passion, accountability, and engagement.
• C – Collins Community Obsessed: Members are the reason for everything. Anticipate needs, provide personalized solutions, and deepen every relationship.
• T – Transparent: Build trust through honest communication, clear expectations, and ethical practices.
• I – Integrity: Do what’s right to protect member interests, maintain confidentiality, and uphold the credit union and regulatory standards.
• O – One Team: Collaborate across your team, the branches, support teams, and business partners to elevate members together.
• N – Nimble: Adapt quickly to member needs, changing markets, and evolving sales opportunities with creativity and speed.

Must be available to work during business hours:

Monday - Thursday 8:00am- 5:15pm

Friday 8:00am - 5:45pm

Saturday rotation 8:30am- 12:15pm (flex day during the week when working Saturday rotation)

Essential Functions:

• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives. Performs duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures.
• Serve as the first point of contact for members and guests of the credit union
• Create welcoming, professional, and personalized interactions
• Identify member needs through conversation and active listening
• Introduce members to products, services, and digital solutions
• Perform day-to-day transactions for members

Sales & Relationship Development (Core Expectation)

• Actively cross-sell and refer products and services to appropriate parties
• Uncover opportunities through profiling, life events, and needs-based conversations
• Recommend solutions (checking, savings, loans, digital banking, etc.)
• Achieve, contribute, and exceed individual and branch sales and referral goals
• Conduct proactive outreach (in-person, phone, and campaign-based)
• Partner with specialists to deepen member relationships
• Educate members on benefits, features, and value of offerings

This is a sales-driven role. Every interaction is a potential opportunity to grow the relationship.

Transaction Processing & Operational Excellence

• Accurately process deposits, withdrawals, transfers, and loan payments
• Maintain and balance cash drawer daily
• Complete basic account maintenance and documentation with accuracy
• Support branch operations
• Handle member transactions safely, accurately, confidentially within established procedures and regulatory requirements

Compliance & Risk Management

• Ensure compliance with all policies and regulatory requirements (BSA, privacy, etc.)
• Verify identification and protect member data
• Identify and escalation suspicious or unusual activity
• Maintain integrity in all financial and member interactions

Team & Community Engagement

• Contribute to a collaborative, high-performing team environment
• Participate in branch initiatives, promotions, and goal attainment efforts
• Represent the organization in the community and support outreach events
• Share responsibility for branch success by living out the one team philosophy

Working Conditions:

• Requires frequent walking, sitting, and standing for long periods of time
• Regularly uses computer and standard office equipment (copier, printer, calculator, and other office technology) to perform daily job duties.
• Requires the ability to clearly exchange accurate, concise, and timely information in person, by phone, and through electronic communications.
• Ability to lift and transport up to 50lbs.

Job Qualifications/ Skills & Competencies:

• Is fluent in Spanish and English.
• High school diploma or equivalent required
• Customer service and/or cash handling experience preferred
• Strong communication and interpersonal skills
• Demonstrated ability to balance service excellence with sales performance
• High attention to detail, accuracy, and compliance discipline
• Comfortable with technology and digital tools
• Strong problem-solving and relationship-building capabilities
• Self-motivated, dependable, and able to work in a fast-paced environment
• Must be bondable in accordance with the State of Iowa and Collins Community Credit Union guidelines
• Cross-sell and referral incentives
• Branch team loan and deposit incentives

What You Receive from Employment with CCCU

• A Comprehensive Health, Wellness and 401k package.

It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.

What we offer you

• Competitive Pay, Bonus, and Benefits Package
• 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities

Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.