Part-Time Member Experience Teller

Scenic Community Credit Union; Soddy-Daisy (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Scenic Community Credit Union Soddy-Daisy, Tennessee, United States is seeking a Part-time Teller to serve members with accurate transactions and friendly assistance. You will handle deposits, withdrawals, loan payments, and account inquiries while maintaining cash drawer integrity and following credit union policies.

This role emphasizes member service, teamwork, and cross-selling where appropriate, with a focus on helping members achieve financial peace of mind and creating positive member

Responsibilities

• Process a variety of member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, and money orders.
• Assist members with opening new accounts and verify member information through approved third‑party services while ensuring membership eligibility requirements are met.
• Accurately post routine transactions and verify account ownership and authorization requirements.
• Examine checks for proper endorsements and negotiability and apply appropriate hold procedures when necessary.
• Provide members with accurate receipts and transaction documentation.
• Process stop payments on share drafts, ACH transactions, and bill payments.
• Provide account information, including balances, loan payoffs, account history, and other account‑related inquiries.
• Complete member service forms accurately, including debit card orders and reloads, travel cards, card disputes, check orders, and card/check pickup requests.
• Process Shared Branching transactions and review supporting documentation for completeness and accuracy.
• Scan member checks through ITC and maintain proper records.
• Deliver outstanding member support through phone, email, and online chat channels.
• Respond professionally and courteously to member questions, concerns, and complaints, escalating issues when appropriate.
• Assist members with navigating the credit union website and provide information regarding branch locations, business hours, and contact information.
• Maintain knowledge of dividend rates, deposit products, loans, and other credit union services.
• Identify member needs and actively promote and cross‑sell credit union products and services that provide value to members.
• Balance daily transactions and cash drawer activity accurately and efficiently while adhering to established cash handling policies and drawer limits.
• Support credit union initiatives and actively promote the credit union philosophy and member‑focused culture.
• Collaborate effectively with team members to achieve organizational goals.
• Perform additional job‑related duties as assigned by management.

Job description

Scenic Community Credit Union Soddy-Daisy, Tennessee, United States is seeking a Part-time Teller to serve members with accurate transactions and friendly assistance. You will handle deposits, withdrawals, loan payments, and account inquiries while maintaining cash drawer integrity and following credit union policies.

This role emphasizes member service, teamwork, and cross-selling where appropriate, with a focus on helping members achieve financial peace of mind and creating positive member