Part-time Library Technician – Jones Library & Branches

State; Amherst (MA); Hybrid; USD 22,000 - 29,000; Part time

Job summary

The Jones Library System in Amherst, MA is seeking a part-time Library Technician to support three locations: The Jones Library, North Amherst Library, and Munson Memorial Library. You will assist patrons, operate the library system, and help deliver educational and recreational programs to the community.

Applicants should have a High School Diploma or equivalent and experience with library software, strong customer service, and the ability to work evenings and weekends.

Qualifications

• High School Diploma or equivalent plus 1–3 years' library software experience.
• Experience in customer service with people of all ages.
• Experience with various computer software.
• Ability to work evenings and weekends.

Responsibilities

• Provide exceptional customer service in a welcoming library environment.
• Use library system to check out/in materials and update patron records.
• Explain policies and assist patrons with questions.

Skills

Customer service

Attention to detail

Communication skills

Reading interest

Education

High School Diploma or equivalent

Tools

CW MARS Evergreen

Job description

Part-time Library Technician – Jones Library & Branches, Jones Library (Amherst)

Part-time Library Technician – Jones Library & Branches

Job Summary: The Jones Library System seeks a creative and energetic Library Technician to work part-time at our three Amherst locations: The Jones Library, North Amherst Library, and Munson Memorial Library. This position works under the general supervision of the appropriate Library Department Head (i.e., Head of Borrower Services or Head of Branch Services).

We are looking for an individual who displays a genuine enjoyment of welcoming and working with people of all ages; who enjoys work that supports and strengthens the community; who has great communication skills and is committed to providing excellent customer service; and is excited about opportunities to provide educational and recreational services to Library visitors.

Duties include:

• Provides exceptional customer service and a welcoming atmosphere for everyone.
• Uses Library computer system to check out and in Library materials; registers and updates patron records; locates requested materials for patrons; answers questions on how to use the Library; directs patrons to other staff members as appropriate.
• Explains Library policies; answers telephone calls.

Qualifications

High School Diploma or equivalent, PLUS one (1) to three (3) years’ experience working with various types of library software (e.g., CW MARS Evergreen circulation software); experience working in a customer service capacity with people of all ages; experience working with various types of computer software; interest in reading; ability to pay close attention to detail; ability to handle stressful situations. Must be available to work evening and weekend shifts.

Schedule 1 (19.5 hours per week at the Jones Library)

• Saturday 1:00pm-5:15pm
• Sunday 1:00pm-5:15pm
• Monday 9:00am-5:30pm
• Friday 2:30pm-5:30pm

Schedule 2 (18.5 hours per week at Munson Memorial Library)

• Tuesday 1:30pm-5:30pm
• Wednesday 1:45pm-7:30pm
• Thursday 1:30am-5:30pm
• Saturday 8:30am-1:15pm

The Town enjoys a long tradition of active, participatory, & professional government, and seeks a workforce that reflects the diversity of the community.

Full/Part Time

Part Time

Education

NA

Salary Range

$15.76- $21.18/hour

Salary Notes

The hiring range is from $15.76 to $21.18 in 11 steps.