Part Time Library Reference Assistant

Middle Georgia State University; Macon (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Middle Georgia State University in Macon is seeking a Part-Time Library Reference Assistant to provide evening reference services and basic library support. The role involves assisting patrons, handling circulation tasks, and helping with technology issues.

Ideal candidates will have a high school diploma and college-level research experience; a Bachelor's degree and GALILEO experience are preferred. The position supports a 19‑hour weekly schedule and occasional weekend coverage.

Qualifications

• College level research experience required.
• Knowledge of GALILEO and electronic resources is preferred.

Responsibilities

• Provides research assistance in person, over the phone, and online.
• Performs circulation duties at the reference/circulation desk.
• Assists patrons with technology issues and software (MS Office, email).
• Mentors library student assistants and helps with opening/closing the library.

Skills

Research assistance

Customer service

Communication

Tech troubleshooting

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

GALILEO

Job description

Job Title: Part Time Library Reference Assistant

Location: MGA - Macon

Regular/Temporary: Regular

Full/Part Time: Part-Time

Job ID: 302608

About Us

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

This position provides general library assistance and reference services in the library during evening hours. The reference assistant does not normally work during intersessions (between semesters), spring breaks, during holiday periods, or other times when the university/library is closed. However, opportunities to do so may occasionally arise. The reference assistant will primarily work evening hours until the library closes at 12 a.m., a maximum of 19 hours per week.

Responsibilities

• Research Assistance (30%)
  
  
  
  • Provides research assistance utilizing a variety of information resources in person, over the phone, and online
  
  
  
  


• Circulation Duties (30%)
  
  
  
  • Performs circulation duties, as this position is based at a combined reference/circulation service desk
  
  
  • Accepts fines and fees, edits record(s) as appropriate, notifies supervisory staff, and creates receipts
  
  
  
  


• Technology Assistance (20%)
  
  
  
  • Assists library patrons with troubleshooting technology issues as needed (computers, printers, scanners, etc.)
  
  
  • Assists library patrons with troubleshooting software issues as needed (Microsoft Office, email, Brightspace/D2L, etc.)
  
  
  
  


• Other Duties (20%)
  
  
  
  • Assists with training and supervision of library student assistants in the evenings and weekends
  
  
  • Opens and closes the library when scheduled
  
  
  • May assist in selecting library materials for purchase
  
  
  • Performs related duties as assigned
  
  
  
  

Required Qualifications

• Educational Requirements
  
  
  
  • High school diploma or equivalent
  
  
  
  


• Required Experience
  
  
  
  • College level research experience required
  
  
  
  

Preferred Qualifications

• Preferred Educational Qualifications
  
  
  
  • Bachelor's degree from an accredited institution
  
  
  • 2-3 years general work experience in a school or library environment or current enrollment in an MLS/MLIS program
  
  
  
  


• Preferred Experience
  
  
  
  • Experience using GALILEO
  
  
  • Experience with an academic library setting
  
  
  
  

Knowledge, Skills, & Abilities

• Knowledge of print and electronic reference sources (preferably GALILEO)


• Knowledge of best practices for providing exemplary customer service to a broad population of library patrons


• Skill in email communication


• Skill in standard software applications, such as Microsoft Office


• Skill in written and oral communication, including presentation skills


• Comfortable with various technologies and programs including wikis, blogs, etc.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is committed to ensuring a safe learning environment that supports the dignity of all members of the University community. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Middle Georgia State University. Pursuant to Board of Regents Policy Section 6.6 , federal and state laws and regulations, and our vision, mission, and values, Middle Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (\"protected status\"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Background Check

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.