Part-Time Library Customer Success Associate

Evolving Solution Services; Kansas City, Northern (MO, KY); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Mid-Continent Public Library seeks a Part-Time Customer Service Associate I in Kansas City, MO. The role serves as the first point of contact, providing friendly service at the desk and over the phone, guiding patrons, and helping with library resources and digital services.

The position requires a High School diploma or equivalent, with preferred prior customer service experience. Schedule includes afternoon, evening, and weekend rotations, with responsibilities spanning circulation,

Qualifications

• High School Diploma/HiSet/GED Completion Required
• Customer Service experience Preferred
• Schedule includes Afternoon and Evening shifts (Mon, Tue, Thu, Sat, Sun in rotation)

Responsibilities

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Delivers materials outdoors to customers who request curbside delivery
• Contributes to the maintenance of the library collection

Skills

Customer service

Verbal communication

Teamwork

Multitasking

Tech literacy

Education

High School Diploma/HiSET/GED

Job description

Mid-Continent Public Library seeks a Part-Time Customer Service Associate I in Kansas City, MO. The role serves as the first point of contact, providing friendly service at the desk and over the phone, guiding patrons, and helping with library resources and digital services.

The position requires a High School diploma or equivalent, with preferred prior customer service experience. Schedule includes afternoon, evening, and weekend rotations, with responsibilities spanning circulation,