Part-Time Library Circulation Clerk — Customer-Focused

Carroll County Public Library; Westminster (MD); On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Benefits

Job summary

Carroll County Public Library in Westminster, Maryland seeks a Circulation Clerk to deliver courteous service at the circulation desk. The role involves daily clerical tasks, customer interactions, and accurate handling of library materials and records.

The ideal candidate will enjoy public service, be organized, and contribute to a welcoming environment for patrons of all ages. Work includes day, evening, and weekend shifts with benefits.

Qualifications

• Knowledge of library's circulation processes, policies, and procedures.
• Commitment to outstanding internal and external customer service.
• Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
• Knowledge of the Dewey Decimal system and the basic principles of library organization.
• Familiar with relevant computer equipment and associated software applications.
• Ability to operate a variety of office equipment, including copiers and cash registers.
• Mathematical ability to receive cash and make change.

Responsibilities

• Delivers exceptional service to every customer ensuring efficiency, accuracy, and consistent high-quality results.
• Communicates library circulation policies and procedures to customers, ensuring a positive and supportive experience.
• Resolves customer concerns and escalates complex issues appropriately to ensure positive outcomes.
• Maintains the integrity and accessibility of library materials and circulation records through effective organization, shelving, delivery processing, and withdrawal of items.
• Promotes library resources, programs, and services to increase customer engagement and community awareness.
• Processes payments for customers including making deposits, as necessary.
• Provides support functions.
• May act as clerk in charge when necessary.
• Supports and performs branch-specific services and initiatives as needed.
• Maintains professional growth and development through participation in library teams, committees, outreach, and training activities.
• Performs other duties as instructed and assigned.

Skills

Customer service

Communication

Dewey Decimal knowledge

Library organization

Computer equipment proficiency

Cash handling

Office equipment operation

Education

High school diploma or GED

Tools

Library software

Job description

Carroll County Public Library in Westminster, Maryland seeks a Circulation Clerk to deliver courteous service at the circulation desk. The role involves daily clerical tasks, customer interactions, and accurate handling of library materials and records.

The ideal candidate will enjoy public service, be organized, and contribute to a welcoming environment for patrons of all ages. Work includes day, evening, and weekend shifts with benefits.