Library Associate II

Carroll County Public Library; Westminster (MD); On-site; USD 46,000 - 73,000; Full time

Benefits offered by this job

Benefits

Job summary

Carroll County Public Library in Westminster, MD seeks a Library Associate II to support exemplary public information services and engaging programs. You will supervise staff and volunteers, coordinate scheduling, and contribute to a welcoming community space.

The role emphasizes strong communication, staff development, and ongoing professional growth while helping the public access information and lifelong learning resources.

Qualifications

• Bachelor’s degree required.
• 90 LATI contact hours within two years or nine semester hours in library science.
• Strong customer service and community engagement mindset.

Responsibilities

• Schedule Information Services staff and supervise assigned staff.
• Serve as branch Volunteer Coordinator and manage volunteers.
• Provide reference, reader's advisory, and circulation assistance.
• Develop adult collections and recommend titles for acquisition.
• Design and deliver programming for children, teens, and adults.
• Communicate library policies clearly and maintain positive service.
• Oversee applicable budgets and report on branch activities.

Skills

Customer service

Staff supervision

Communication

Program development

Reader's advisory

Budget awareness

Volunteer management

Public speaking

Education

Bachelor’s degree

LATI certification

Library Associate Training Institute (LATI) hours

Job description

Job Details: Job Location: Westminster Branch - Westminster, MD 21157, Position Type: Full Time w/benefits, Education Level: 4 Year Degree, Salary Range: $45,825.00 - $73,320.00 Salary, Job Shift: Day, Evening, and Weekend Hours, Overview Carroll County Public Library is seeking a customer-focused and community-oriented Library Associate II to support the delivery of exceptional library services at our Westminster branch. This position plays a key role in providing public information services, coordinating engaging programs for adult customers, supporting staff operations, and fostering meaningful community involvement through volunteer engagement.

The ideal candidate is organized, adaptable, and passionate about public service, with strong communication skills and a commitment to creating a welcoming and inclusive library environment. This position works under general supervision and collaborates closely with branch staff to support the library's mission of lifelong learning, community connection, and access to information.

Pay Rate: $45,825 - $73,320 annually plus benefits The initial compensation for this position generally falls between $45,825.00 and $48,116.25, contingent upon relevant experience and qualifications.

Schedule: 37.5 hours per week Must be able to work day, evening, and weekend hours.

Job Summary

Manages scheduling for Information Services staff, supervises assigned staff, and serves as the branch Volunteer Coordinator.

Roles, Responsibilities, and Essential Functions

• Serves as librarian in charge (LIC) as scheduled.
• Responsible for overseeing substitute staff and volunteers, including:
  • Participating in staff interviews, hiring, and onboarding
  • Training, coaching, and managing staff
  • Scheduling and approving timesheets
  • Evaluating staff
• Provides exceptional customer service at the public service desk through reference, reader’s advisory, and circulation assistance in person and by phone.
• Stays current on industry trends, emerging technologies, and library best practices to maintain informed, high-quality service delivery.
• Develops and maintains adult collections, according to system guidelines and practices; recommends new titles for acquisition.
• Designs and delivers high-quality programming for children, teens, and adults both onsite and offsite.
• Assist in the design and maintenance of visually engaging displays to highlight collections and encourage use of library materials.
• Clearly communicates library policies and procedures to customers, ensuring a positive and supportive experience.
• Oversees applicable budgets.
• Responsible for all work-related tasks, such as attending system meetings, preparing and submitting reports, attending training and workshops, and representing the library at statewide meetings as assigned
• Maintains professional growth and development through participation in library teams, committees, outreach, training activities, and professional organizations.
• Provides branch-specific support as needed.
• Performs other duties as instructed and assigned.

Qualifications: Required Knowledge, Skills, and Abilities

• Maintains Library Associate (LATI) Certification.
• Thorough knowledge of all CCPL policies, procedures, and guidelines.
• Commitment to outstanding internal and external customer service.
• Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
• Thorough knowledge of reader's advisory services.
• Ability to develop and present programs.
• Thorough and current knowledge of information sources and search tools.
• Knowledge of the principles and practices of collection development and maintenance.
• Familiar with relevant computer equipment and associated software applications.
• Ability to act as a representative of the library to the public.

Education and Experience

Required Qualifications

• Bachelor’s degree.
• Requires 90 contact hours of approved in-service training through Library Associate Training Institute (LATI) within first two years of employment or nine hours of formal academic course work in library science

Physical and Environmental Conditions

Work typically requires light physical effort in the handling of light materials, boxes, or equipment. Work may occasionally demand strenuous effort in the handling of moderately heavy boxes or materials. Work may require standing for extended periods of time and/or frequently requires stooping and bending.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and libraries, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations, and/or working in moderate outdoor weather conditions.