[Part-Time] Lasik Patient Care Coordinator - Pittsburgh, PA Area

LasikPlus (LCA-Vision Inc.); Pittsburgh (Allegheny County); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k with match

PTO

Paid holidays

Medical benefits

Ongoing professional development

Job summary

LasikPlus (LCA-Vision Inc.) in Pittsburgh, PA is seeking a Lasik Patient Experience & Sales Coordinator. You will deliver exceptional customer service and create a positive patient experience throughout the consultation and treatment journey, while supporting the clinical team during LASIK procedures to ensure a seamless patient experience.

This role offers a starting pay of $18–$19 per hour DOE, lucrative incentive plans, a 401k with match, PTO, paid holidays, comprehensive medical benefits,

Qualifications

• Experience in sales or customer service preferred, but not required.
• Strong communication and relationship-building skills.
• Self-motivated with a proactive, results-driven mindset.
• Detail-oriented with strong organizational skills.

Responsibilities

• Deliver exceptional customer service and create a positive patient experience throughout the consultation and treatment journey.
• Support the clinical team during LASIK procedures to ensure a seamless patient experience.
• Guide patients through treatment options, expectations, and post-procedure care instructions.
• Build trust with patients through clear communication, education, and personalized support.
• Conduct virtual consultations and follow-up calls to answer questions and help patients feel confident in their decision.
• Coordinate scheduling and confirm appointments with patients.
• Prepare and manage patient documentation and records with a high level of accuracy and confidentiality.
• Assist patients in understanding financing, insurance, and payment options.
• Process patient payments and maintain accurate financial records.
• Utilize advanced diagnostic technology and systems to support the patient consultation process.
• Ensure all consent and pre-procedure paperwork is completed accurately and efficiently.

Skills

Customer service

Sales

Communication

Multitasking

Detail-oriented

Job description

We are Growing! Join us at LasikPlus, LVI & TLC! Are you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in the United States? Join LCA Vision Inc./Kismet [dba LasikPlus, LVI & TLC] - and help us transform the lives of our patients! We are looking for additional team members with strong dependability and reliability to join our Pittsburgh, PA vision center(s) (Sewickley and McKnight Rd areas). We offer a competitive salary (this role starts out at $18/hr-19/hr (DOE), lucrative incentive plan(s), a 401k with a match, PTO, paid holidays, comprehensive medical benefits and ongoing professional development opportunities!

Lasik Patient Experience & Sales Coordinator

Key Responsibilities

• Deliver exceptional customer service and create a positive patient experience throughout the consultation and treatment journey
• Support the clinical team during LASIK procedures to ensure a seamless patient experience
• Guide patients through treatment options, expectations, and post-procedure care instructions
• Build trust with patients through clear communication, education, and personalized support
• Conduct virtual consultations and follow-up calls to answer questions and help patients feel confident in their decision
• Coordinate scheduling and confirm appointments with patients
• Prepare and manage patient documentation and records with a high level of accuracy and confidentiality
• Assist patients in understanding financing, insurance, and payment options
• Process patient payments and maintain accurate financial records
• Utilize advanced diagnostic technology and systems to support the patient consultation process
• Ensure all consent and pre-procedure paperwork is completed accurately and efficiently

Qualifications

• Previous experience in sales, retail, hospitality, or customer service preferred but not required
• Experience in vision care or healthcare is a plus, but not required
• Strong communication and relationship-building skills
• Self-motivated with a proactive, results-driven mindset
• Detail-oriented with strong organizational skills
• Ability to multitask and thrive in a fast-paced environment
• Comfortable working independently while also collaborating with a team
• Passion for helping people feel confident and cared for throughout their experience
• We provide full training!

LCA Vision Inc./Kismet [dba LasikPlus, LVI & TLC] is an equal opportunity employer. This job description is merely a summary and in no way states or implies that these are the only duties to be performed by the applicant. Requirements represent minimum levels of knowledge, skills, and abilities. This document does not create an employment relationship or employment contract, whether express or implied.