Lasik Patient Experience Specialist

LasikPlus (LCA-Vision Inc.); Pittsburgh (Allegheny County); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k with match

PTO

Paid holidays

Medical benefits

Ongoing professional development

Job summary

LasikPlus (LCA-Vision Inc.) in Pittsburgh, PA is seeking a Lasik Patient Experience & Sales Coordinator. You will deliver exceptional customer service and create a positive patient experience throughout the consultation and treatment journey, while supporting the clinical team during LASIK procedures to ensure a seamless patient experience.

This role offers a starting pay of $18–$19 per hour DOE, lucrative incentive plans, a 401k with match, PTO, paid holidays, comprehensive medical benefits,

Qualifications

• Experience in sales or customer service preferred, but not required.
• Strong communication and relationship-building skills.
• Self-motivated with a proactive, results-driven mindset.
• Detail-oriented with strong organizational skills.

Responsibilities

• Deliver exceptional customer service and create a positive patient experience throughout the consultation and treatment journey.
• Support the clinical team during LASIK procedures to ensure a seamless patient experience.
• Guide patients through treatment options, expectations, and post-procedure care instructions.
• Build trust with patients through clear communication, education, and personalized support.
• Conduct virtual consultations and follow-up calls to answer questions and help patients feel confident in their decision.
• Coordinate scheduling and confirm appointments with patients.
• Prepare and manage patient documentation and records with a high level of accuracy and confidentiality.
• Assist patients in understanding financing, insurance, and payment options.
• Process patient payments and maintain accurate financial records.
• Utilize advanced diagnostic technology and systems to support the patient consultation process.
• Ensure all consent and pre-procedure paperwork is completed accurately and efficiently.

Skills

Customer service

Sales

Communication

Multitasking

Detail-oriented

Job description

LasikPlus (LCA-Vision Inc.) in Pittsburgh, PA is seeking a Lasik Patient Experience & Sales Coordinator. You will deliver exceptional customer service and create a positive patient experience throughout the consultation and treatment journey, while supporting the clinical team during LASIK procedures to ensure a seamless patient experience.

This role offers a starting pay of $18–$19 per hour DOE, lucrative incentive plans, a 401k with match, PTO, paid holidays, comprehensive medical benefits,