Part Time Key Holder/Manager

KnitWell Group; Winston-Salem (NC); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development

Community impact

Job summary

LOFT is seeking a Sales Lead in Winston-Salem, NC to deliver personalized customer experiences and guide associates. You will work closely with the Store Manager to model store functions and step in as manager when needed.

The role requires flexible availability including evenings, weekends, and holidays, with a focus on maintaining brand standards and driving a seamless omnichannel shopping experience. Join a team that values leadership and customer care.

Qualifications

• 6 months of retail sales experience preferred.
• Experience in coaching and guiding team members is a plus.
• Comfort with POS systems and checkout processes.

Responsibilities

• Deliver personalized customer experiences and guidance to associates.
• Collaborate with store manager to model and step in as needed.
• Assist onboarding and development of a highly engaged team.
• Uphold brand standards and ensure seamless omnichannel service.
• Provide in-the-moment feedback to help staff improve customer interactions.

Skills

Retail sales

Customer service

Leadership

POS operation

Flexibility

Tools

POS system

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.

Here at LOFT, we’re busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

To be considered you must have flexible availability – including evenings, weekends, and holidays.

We are closed Christmas Day and Easter.

As a Sales Lead, you’re a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You’ll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

The impact you can have

In this role, you’ll have the opportunity to:

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.
  

You’ll bring to the role

• 6-months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and ability to operate a point-of-sale system
• Process freight and backstock, lifting up to 40lbs - safely using step stools and ladders
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location:

Store 1396-Thruway Shopping Center-ANN-Winston Salem, NC 27103

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate’s qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected