Job Overview
Part‑time Key Holder positions are available at Cotton On. The role involves opening and closing the store, managing the team, and delivering exceptional customer service.
Wage: $20.00–$23.00 per hour.
Benefits
- 50% off Cotton On Group brands (Cotton On, Cotton On Body, & Cotton On Kids)
- Local and global career growth across our three brands
- 24/7 wellness support (mental health, relationships, family, and more)
- Discounts for you and your family – medical, travel, financial, and more
- Opportunities to create meaningful change and make a positive difference in people’s lives
Responsibilities
- Open and close the store in accordance with company policies and procedures.
- Lead the store team as part of management.
- Provide exceptional customer service and resolve customer issues.
- Process sales transactions accurately and efficiently.
- Assist with inventory control, restocking and merchandising.
- Ensure store cleanliness and safety standards are upheld.
- Support loss prevention efforts and report any unusual activity.
- Engage with store teams and customers professionally and respectfully.
- Train and mentor new associates as needed.
- Work collaboratively and support a common team goal.
- Maintain a professional presence and motivate and inspire others.
- Act in a respectful manner to customers, managers and peers.
Skills & Experience
- Retail experience, preferably in fast‑fashion.
- Demonstrated ability to collaborate and drive results as part of a team.
- Knowledge of basic retail principles such as sales, stock, and service delivery.
- Ability to work a flexible schedule, including evenings, weekends and holidays.
- Strong communication, customer service and problem‑solving skills; able to thrive in a fast‑paced environment.
- Must be at least 18 years of age or older.
Qualifications
- High school diploma or equivalent.
- Minimum 1+ year of retail sales experience.
- Minimum 1+ year of retail leadership or management experience.
Physical Requirements
- Move around the store throughout the shift.
- Lift, carry, push or pull up to 50 pounds regularly.
- Regularly squat or kneel to access storage or for visual resets.
- Use ladder, step stool or raised platform safely to complete tasks.
EEO & Fair Chance
We welcome and encourage individuals of all backgrounds to apply. If you require any accommodations to fully participate in the recruitment process, please contact hrusa@cottonon.com.au. Cotton On Group considers qualified applicants, including those with criminal histories, in a manner consistent with local “Fair Chance” ordinances.