Part Time Key Holder - Cotton On Kids Valley Fair Mall

Cotton On Group; San Jose (CA); On-site; USD 29,962 - 34,095; Part time

Benefits offered by this job

50% off Cotton On Group Brands

Local and global career growth

Wellness support 24/7

Discounts for you and your family

Job summary

Cotton On Group in San Jose is seeking a motivated Key Holder to lead the store team and ensure exceptional customer service. Responsibilities include managing store operations, training staff, and maintaining store standards. Candidates should have at least 1 year of retail experience and the ability to work a flexible schedule.

This part-time position offers hourly pay between $21.75 and $24.75, with numerous benefits designed to support your career growth and wellness.

Qualifications

• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Minimum of 1+ years of retail sales experience.
• Minimum of 1+ year of retail leadership/management experience.

Responsibilities

• Open and close the store in accordance with company policies.
• Lead the store team as part of management.
• Provide exceptional customer service and resolve customer issues.
• Ensure store cleanliness and safety standards.
• Train and mentor new associates as needed.

Skills

Retail experience

Collaboration

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

Do you speak fashion? We're hiring Key Holders! Let’s chat! Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

Benefits You Will Love

• 50% off Cotton On Group Brands – Cotton On, Cotton On Body, & Cotton On Kids
• Local and global career growth – progress your career across our 3 brands
• Wellness support 24/7 – mental health, relationships, family and more
• Discounts for you and your family – medical, travel, financial and more
• Create meaningful change and make a positive difference in people’s lives

The Role

• Open and close the store in accordance with company policies and procedures.
• Lead the store team as part of management.
• Provide exceptional customer service and resolve customer issues.
• Process sales transactions accurately and efficiently.
• Assist in inventory control, restocking, and merchandising.
• Ensure store cleanliness and safety standards are upheld.
• Support loss prevention efforts and report any unusual activity.
• Engage with store teams and customers professionally and respectfully.
• Train and mentor new associates as needed.
• Work collaboratively as part of a team towards a common goal.
• Maintain a professional presence and motivate and inspire others.
• Act respectfully toward customers, managers and peers.

Skills & Experience

• Experience in retail, preferably fast‑fashion experience.
• Demonstrated knowledge and ability to collaborate to drive results as a team.
• Demonstrated awareness and understanding of basic retail principles such as sales, stock and service delivery in stores.
• Must be able to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
• Solid communication, customer‑service and problem‑solving skills and the ability to work in a fast‑paced, ever‑changing environment.
• Must be at least 18 years of age or older to apply.

Qualifications And Experience / Background

• High school diploma or equivalent.
• Minimum of 1+ years of retail sales experience.
• Minimum of 1+ year of retail leadership/management experience that allowed you to lead aspects of the business and develop team members.

Physical Requirements

• Ability to move around the store throughout the shift or workday.
• Ability to lift, carry, push and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools or ladders).
• Ability to regularly squat or kneel (e.g., to access under‑storage bins or during visual resets).
• Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks.

Who are we?

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, we use a life‑changing foundation to deliver good across the world.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply. We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. If you have any individual needs to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process. Cotton On Group will consider qualified applicants, including those with criminal histories, in a manner consistent with local “Fair Chance” ordinances.

CA: This is a part‑time hourly paid position with a wage range of $21.75 – $24.75 per hour.

About Us

From Australia to the world – The Cotton On Group (known in‑house as COG) is Australia’s largest global retailer. With 7 brands, 19 countries, 1,500 stores and counting, we exist to make a positive difference in the lives of everyone we touch. Our people are optimistic, innovative and highly motivated; they share a genuine belief in themselves and others and they aren’t afraid to think big.

About The Team

At Cotton On Kids, we inspire, engage and excite our customers big and small with the best baby, kids and tween value fashion ranges and gift solutions to be lived and played in all‑year‑round. Created with love, for families all over the world.