Part Time Intermittent ID Card Specialist; Jacksonville, FL

Magellan Health; Jacksonville (FL); On-site; USD 14,000 - 22,000; Part time

Job summary

Magellan Health, Inc. in Jacksonville, FL, seeks a Part Time Intermittent ID Card Specialist to support the Navy ICA program.

You will issue DoD IDs, verify eligibility, and operate RAPIDS/CAC terminals, delivering service to active duty, retirees, dependents, and contractors. Candidates should have a high school diploma, 1+ year in customer service, and MS Office skills; HR background in military pay or personnel is preferred.

Qualifications

• High School diploma or equivalent.
• 1+ years’ experience in a Customer Service environment.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation.
• Substitutions for HR background can be from similar experience in private sector or other Federal Agency.
• Proficient in oral and written communication to explain complex actions regarding military entitlements, allowances and collections.
• Working knowledge of Microsoft Office Products (Word, Excel, PowerPoint).
• Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

Responsibilities

• Provides professional military personnel support services to the U.S. Navy’s ICA program at DEERS/RAPIDS sites.
• Operates RAPIDS workstations, processes CACs, and answers questions about DEERS and eligibility.
• Verifies identity and eligibility of DoD beneficiaries and issues DoD Identification Cards.
• Maintains DEERS updates, inputs PKI certificates, and handles PIN resets as required.
• Works in a security-conscious environment and supports related ICA services as needed.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma

Tools

Word

Excel

PowerPoint

Job description

Job Overview

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites. Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness. Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026. Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors. Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries. Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary. May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials. Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation. Performs “User Maintenance on RAPIDS equipment. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements & Responsibilities

High School diploma or equivalent.

1+ years’ experience in a Customer Service environment.

HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.

Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.

Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.

Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.

Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title Part Time Intermittent ID Card Specialist; Jacksonville, FL Grade WDN_ICA_PAII.

Work Experience - Required . Work Experience - Preferred . Education - Required . High School Education - Preferred . License and Certifications - Required . License and Certifications - Preferred .

This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.

Company Culture & Equal Opportunity

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment. We value professional growth and development, total health and wellness, rewards and recognition as well as employee unity. Magellan is a place where you can thrive.

Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.

Magellan is committed to meeting applicable Federal labor and employment law posting requirements by providing necessary posters in a format which is easily accessible and conspicuous to all applicants.

Copies of applicable posters are accessible by clicking here.