Part Time ID Card Specialist; Millington, TN

Magellan Health; Millington (TN); Sur place; USD 22 000 - 30 000; Temps partiel

Résumé du poste

Magellan Health, Inc. seeks a Part Time ID Card Specialist in Millington, TN to support the Navy ICA program. You will verify eligibility, issue DoD IDs, and update DEERS, while operating RAPIDS systems and assisting customers with questions about CACs and identity requirements.

Requirements include a High School diploma and 1+ years in a customer service role; HR background in military pay or personnel is a plus. This is a Service Contract Act position with on-site work in Millington.

Qualifications

• 1+ years’ experience in a Customer Service environment.
• HR background in Military Pay, Personnel, Travel Claims or Navy Transportation is preferred.
• Proficient in oral and written communication to explain complex entitlements and collections.

Responsabilités

• Provide ICA program support at Navy DEERS/RAPIDS sites.
• Verify identity and eligibility of DoD beneficiaries; issue DoD IDs and update DEERS.
• Operate RAPIDS workstations; process CACs and assist customers with DEERS questions.

Connaissances

Customer service

Communication

HR knowledge

Security awareness

Formation

High School

Outils

Microsoft Office

Description du poste

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Performs User Maintenance on RAPIDS equipment.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

• High School diploma or equivalent.
• 1+ years’ experience in a Customer Service environment.
• HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.
• Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
• Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.
• Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.
• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
• Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

• Title: Part Time ID Card Specialist; Millington, TN
• Grade: WDN_ICA_PAII
• Work Experience - Required:
• Work Experience - Preferred:
• Education - Required: High School
• Education - Preferred:
• License and Certifications - Required:
• License And Certifications - Preferred:

This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.