Part-Time Intelligence Operations Center Technician

Schoolcraft College; Livonia (MI); On-site; USD 22,937 - 36,051; Part time

Job summary

Schoolcraft College is seeking a Part-Time Intelligence Operations Center Technician to support campus safety operations. The role involves operating radio, telephone and computer systems to direct resources and monitor a campus-wide security system, including CCTV and access controls.

You will also analyze OSINT data for current threat pictures and support risk management and customer service. The position is part-time (0.50 FTE) with weekend coverage and salary in the $16.65–$26.17 per hour

Qualifications

• Must be 18 years or older.
• Proficient in reading, writing, speaking, and hearing English.
• Proficient with computers, web searching, and information gathering.

Responsibilities

• Operate and monitor radio, telephone, and computer equipment to direct public safety resources.
• Manage integrated security systems including access controls and CCTV.
• Utilize OSINT tools to analyze threat pictures and provide actionable intelligence.

Skills

OSINT analysis

Public safety communication

Information gathering

Multitasking

Team interaction

Attention to detail

Fingerprints/background checks

Education

Associate degree in related field

Tools

LEIN

NCIC

SOS

CAD

CLEMIS

Job description

Part-Time Intelligence Operations Center Technician

Job Title Part-Time Intelligence Operations Center Technician

Status

Status Part Time

FTE

FTE .50

Classification Title

Classification Title Classified Grade A

Job Summary

The Campus Police Department is a community-oriented agency committed to delivering professional police services while providing a safe physical environment for the campus populations to engage in learning and community activities. The Part-Time Intelligence Operations Center Technician helps to fulfill this mission by:

• Operating radio, telephone, and computer equipment to respond and direct public safety resources as requested.
• Operating a state-of-the art, campus wide, integrated electronic security system (access controls, fire suppression/paging system, extensive CCTV system)
• Applying inductive reasoning skills toward analyzing Open Source Intelligence ( OSINT ) pertaining to current or forecasted threat pictures, as well as business intelligence for reputation management and customer service.

The mission of Schoolcraft College is to provide a transformational and inclusive learning experience designed to increase the capacity of all individuals and groups to achieve intellectual, social, and economic goals. We are committed to creating a positive impact on the communities we serve and value diversity in our students, staff, and programming.

Required Qualifications

• Must be 18 years of age or older.
• Ability to read, write, speak, and hear the English language clearly and distinctly.
• Proficiency in operating computers, web searching, and information gathering via a broad range of media, as well as familiarity with video recording software.
• Possesses organizational skills, a keen attention to detail, and superior multi-tasking abilities.
• Ability to successfully interact with diverse groups of students, staff, faculty, and the community at large.
• No criminal convictions and no dependency on alcohol or illicit drugs.
• Reasonable related work experience, which would indicate dependability, maturity, and the ability to exercise good judgement.
• Must pass thorough fingerprint and background investigations.

Preferred Qualifications

• Associate degree in related field.
• Strong analytical skills with the ability to synthesize information from various sources.
• Knowledge of LEIN , NCIC , SOS , CAD , and other police/dispatch related computer programs.
• One or more years experience in higher education at a community college.

Physical Demands

Schoolcraft College is committed to creating an inclusive environment and strongly encourages applications from veterans, individuals with varying gender identities, abilities, and from underrepresented populations. Schoolcraft College is an AA/ EEO Employer.

• Writing Skills: Ability to write reports, business correspondence, and procedure manuals.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Communication Skills: Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Office Environment: This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may also involve standing and walking for periods of time, and the use of hands and moving objects of up to 10 lbs., and on occasion, up to 25 lbs.
• Noise Level: The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Hours

Work Hours Primarily weekend coverage, 8am-6pm (Saturday) and 8am-1pm (Sunday). May cover weekday shifts for full-time IOC Technician on either day shift (7am-3pm) or afternoon shift (3pm-11pm).

Salary Pay range is $16.65-$26.17 per hour

Job Duties

Job Duty Name

Job Duty Name 1

Description of Job Duty

Operates department telephone system; receives emergency and non-emergency complaints via the telephone from the public regarding crime, medical emergencies, or other public safety hazards and issues; determines the nature of the call and the appropriate police response required.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty Name 2

Description of Job Duty

Operates police radio system; dispatches the appropriate police units to calls for service; ensures officer safety by monitoring radio channels to maintain unit location information and status, to receive information from police units, and to disseminate ongoing or updated information to police units.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty 3

Description of Job Duty

Operates police-related computer systems, including Computer Aided Dispatch (CAD0, Law Enforcement Information Systems ( LEIN ), and records management systems ( CLEMIS ); maintains up-to-date knowledge of all information pertinent to the LEIN / NCIC / SOS computer system; enter, modify, cancel, and file all LEIN / NCIC data received according to CJIS policies.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty 4

Description of Job Duty

Operates and monitors integrated electronic security systems (access controls, fire suppression/paging systems, CCTV systems) for suspected criminal activity, activity that disrupts the educational environment, or any activity that poses a potential risk to persons or property at the College.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty 5

Description of Job Duty

Utilizes Open Source Intelligence ( OSINT ) technology to provide near real-time tactical intelligence from social media information and social media analysis in support of current police, emergency, and risk management operations.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty 6

Description of Job Duty

Explores, assesses, and provides meaningful and actionable information to current and future efforts of Schoolcraft College; conducts both large scale media analysis and in-depth comprehensive research and assessments of specific targets.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty 7

Description of Job Duty

Continually updates existing methodologies by conduction research of new social media sites and search tools.

Essential Duty? Yes

Percentage Of Time

Job Duty Name

Job Duty 8

Description of Job Duty

Synthesizes and organizes information recovered to provide Schoolcraft College administrators, campus police, risk management, and other College partners with high-impact, actionable intelligence.

Essential Duty? Yes

Percentage Of Time

Job Duty Name