Part-Time In-Store Customer Experience Specialist

Alumni Hall Stores, LLC; Knoxville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Alumni Hall Stores, LLC is seeking a Customer Service Representative for our West Town Mall location in Knoxville, TN. This part-time role focuses on greeting customers, assisting with merchandise searches, and maintaining a clean, welcoming sales floor.

You will operate the cash register, process returns, support brand reps, and help with displays while staying informed about local collegiate sports and campus activities. Availability for holidays, nights, and weekends is required.

Qualifications

• Must be 18 years or older.
• Must be able to work a schedule based upon the business needs – including holidays, nights, and weekends.

Responsibilities

• Greet and acknowledge all customers
• Assist customers with locating merchandise
• Fold, size, and replenish merchandise
• Assist in cleaning the store, cash wrap, and fitting rooms
• Assist in merchandise displays
• Communicate with the management staff any customer requests/concerns
• Operate the cash register by ringing up customer sales
• Assist in completion of customer returns & adhering to the company policy
• Assist brand reps in customer service & the Checkout Experience (email capture, following return policy, etc.)
• Develop a working knowledge of collegiate sports and local university activities

Job description

Alumni Hall Stores, LLC is seeking a Customer Service Representative for our West Town Mall location in Knoxville, TN. This part-time role focuses on greeting customers, assisting with merchandise searches, and maintaining a clean, welcoming sales floor.

You will operate the cash register, process returns, support brand reps, and help with displays while staying informed about local collegiate sports and campus activities. Availability for holidays, nights, and weekends is required.