Part Time Housing Specialist I/II

City of Anaheim, CA; Anaheim (CA); On-site; USD 43,000 - 61,000; Part time

Job summary

The City of Anaheim, CA is seeking Part Time Housing Specialist I or II to support the Anaheim Housing Trust Fund and related initiatives. These roles require compassion, accuracy, and strong organizational skills to manage a caseload and help clients access rental subsidy and affordable housing programs.

Responsibilities include interviewing applicants, determining eligibility, coordinating with partner agencies, and maintaining confidential records while guiding participants toward housing

Qualifications

• Bachelor's degree in social work, psychology, sociology, or related field is highly desirable.
• One year of experience in case management or resource navigation for grant-funded programs is highly desirable.
• Bilingual proficiency in Spanish, Vietnamese, Korean, or Arabic is desired but not required.

Responsibilities

• Conduct initial and annual interviews to determine eligibility for rental subsidy and other affordable housing programs and manage an assigned caseload.
• Explain rules, regulations, policies and procedures to qualified applicants.
• Identify housing resources in the community and publicize housing authority functions.
• Obtain and maintain a listing of rental units and provide to applicants with a Certificate of Family Participation.
• Coordinate referrals and services with nonprofit organizations, financial institutions, housing counselors, and community partners.
• Maintain accurate participant records and case files; monitor progress toward housing stability.

Skills

Case management

Communication skills

Bilingual (Spanish/Vietnamese/Korean/阿

Education

Bachelor's degree in social work or related field

Job description

Part Time Housing Specialist I – $30.71 – $39.19 hourly

Part Time Housing Specialist II – $35.82 – $43.54 hourly

The Housing and Community Development Department is looking for two compassionate, professional Part Time Housing Specialists I or II to perform the essential functions of the position with a high degree of accuracy and technical skills. These positions will support the Anaheim Housing Trust Fund and Grants and Homeless Initiatives divisions.

Candidates must possess basic knowledge of the purpose and functions of grant-funded and restricted use programming including those related to housing, community development, or supportive services. The Part Time Housing Specialist I/II will interact with a wide variety of clients from a broad spectrum of socioeconomic backgrounds. Candidates must be able to perform the essential functions of the position with a high degree of accuracy, communicate clearly and concisely, and manage a high volume case load.

Bilingual proficiency (read/speak/write) in Spanish, Vietnamese, Korean, or Arabic is desired but not required.

Bachelor's degree from an accredited college or university with major coursework in social work, psychology, sociology, or a related field is highly desirable.

Candidates that possess one (1) year of experience in case management or resource navigation in implementation of grant-funded government rental subsidy and other restricted use public service programs is highly desired.

This is a part time position usually averaging 30 hours per week. A minimum number of hours is not guaranteed.

The City of Anaheim reserves the option to hire at either Part Time Housing Specialist I or II level based on candidate qualification, selection process, and needs of the department.

Main duties of a Part Time Housing Specialist I:

• Conduct initial and annual interviews with clients; determine initial and ongoing eligibility for rental subsidy and other affordable housing programs; manage an assigned caseload and develop and maintain accurate and up-to-date manual and automated case files.
• Conduct briefing sessions for qualified applicants from a broad spectrum of socio-economic backgrounds, interpret and explain rules, regulations, policies and procedures.
• Identify housing resources in the community and encourages participation in rental subsidy and other affordable housing programs; explain and publicize the functions of the Housing Authority, including equal opportunity requirements.
• Obtain and maintain a listing of rental units and make it available to applicants who have a "Certificate of Family Participation".
• Perform related duties and responsibilities as required.

Main duties of a Part Time Housing Specialist I/II assigned to the Anaheim Trust Fund team:

• Conduct initial household assessments to identify participants’ housing needs, financial goals, barriers to housing stability, and readiness for homeownership; assist participants in establishing realistic goals related to budgeting, credit improvement, debt reduction, savings, and housing stability.
• Provide individualized housing navigation and concierge services by connecting participants with appropriate City programs, affordable housing opportunities, community resources, and partner organizations based on their identified needs.
• Coordinate referrals and services with nonprofit organizations, financial institutions, housing counselors, and community partners to facilitate access to financial education, coaching, housing counseling, and other supportive services.
• Maintain regular communication with participants to encourage engagement in program activities, monitor progress toward established goals, address barriers, and support continued housing stability and progress toward homeownership.
• Track participant enrollment, referrals, participation, milestones, and outcomes; maintain accurate participant records and case files, and coordinate with partner organizations to verify completion of financial education, coaching, and other program requirements.
• Maintain working knowledge of City housing programs, homeownership resources, and community services; prepare program reports and documentation; and perform related duties and responsibilities as required.
• Perform related duties and responsibilities as required.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Part Time Housing Specialist I:
  • Experience: Performing work in support of staff assigned to administer and/or implement rental subsidy and other affordable housing and/or leasing programs. An equivalent combination of experience and training sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
  • Knowledge: Basic functions and practices of a Housing Authority; cultural diversity, basic record keeping; personal computer operations; and modern office procedures.
  • Ability: Learn the functions of the position; establish and maintain effective work relationships; interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic backgrounds; communicate clearly and concisely, both orally and in writing, in person and over the telephone; understand and carry out oral and written instructions; prepare, organize and maintain accurate, detailed and confidential records.
  • License/Certification Required: Possession a valid California Driver's License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.
• Part Time Housing Specialist II:
  • Experience: Journey-level experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs.
  • Knowledge: Government housing rules and regulations, advanced record keeping, effective interviewing, sales and negotiation techniques; personal computer operations; case management techniques.
  • Ability: Manage a heavy case load; establish and maintain effective work relationships; interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic backgrounds; persuade owners to participate in programs; negotiate rents with landlords and/or owners; investigate and resolve disputes; identify and detect program fraud; interpret, apply and explain program rules, regulations, policies and procedures; operate a personal computer; communicate clearly and concisely, both orally and in writing, in person and over the telephone; understand and follow rules, regulations, policies and procedures; prepare and maintain accurate, detailed and confidential records; work effectively with frequent interruptions; and effectively manage transitions in work assignments, the work environment and priorities.
  • License/Certification Required: Possession a valid California Driver's License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.

Environmental Conditions: Due to the nature of work assignments, incumbents may be exposed to live electricity, dirt and dust.

Physical Conditions:Due to the nature of work assignments, incumbents must be able to climb stairs in order to access housing units; bend, and reach under sinks, windows, locks and water heaters to inspect condition of the unit; lift and carry bulk files and/or documents weighing up to 25 pounds while conducting field inspections.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Equal Opportunity Employer