Part-Time Hotel Arista Room Attendant

CityGate Hospitality LLC; Naperville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Room Attendant to ensure a clean and comfortable space for guests. This role is essential in creating memorable experiences, requiring attention to detail and a commitment to guest satisfaction. Responsibilities include cleaning and servicing rooms, participating in team meetings, and maintaining safety protocols. Ideal candidates will possess strong teamwork skills, a flexible schedule, and a passion for hospitality. Join a vibrant team where your contributions will make a significant impact on guest experiences and hotel operations.

Benefits

401(k) Plan & Matching Program

Employee Assistance Program

Paid Leave Time (up to 40 hours/year)

Pet Insurance

Incentive Programs

$250 signing bonus

Qualifications

• Must be able to lift up to 50lbs and push/pull carts.
• Enjoy working around people and be a team player.

Responsibilities

• Clean and service assigned rooms according to standards.
• Greet guests and respond to special requests.
• Document deficiencies or damages found in rooms.

Skills

Honesty

Dependability

Teamwork

Flexibility

Customer Service

Education

Basic reading, writing, and math skills

Ability to speak and understand English

Tools

ALICE platform

Job description

Please see our open opportunities below!

If you strive to be "The Best", we want to hear from you! Apply today at www.citygatecentre.com/jobs and be sure to take advantage of the $250 signing bonus we're offering for this position! *90 Day Waiting Period Applies!

Reports to: Housekeeping Manager
Status: Hourly Non-Exempt
Compensation Range: $17.00/hr starting rate

Age Requirements: Must be 18+

Additional Requirements: Must have open availability weekdays and weekends

Role Summary:
As a Room Attendant, you will take ownership of guest rooms, providing a clean, comfortable space. A room attendant is integral in creating a memorable and luxurious experience for guests.

Responsibilities:

• Attend and participate in daily pre-shift meetings.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc.
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements.
• Handle and store chemicals in line with hotel regulations and any local legislative requirements.
• Greet and acknowledge guests, answer questions.
• Communicate room status via phone system to establish when service is completed, and rooms are ready for guests.
• Report any room they are unable to service (do not disturbs, no services) to supervisor.
• Document any deficiencies or damages found in rooms, including mechanical and electrical problems using ALICE platform as well as reporting to the supervisor.
• Always follow established safety procedures, including use of safety button. Immediately report any health and safety incidents, security breaches, or suspicious behavior to the supervisor or manager on duty.
• Respond to guest special requests and take action to ensure guest satisfaction.
• Be familiar with the hotel's recycling program and “green” cleaning initiatives to minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Maintain assigned housekeeping carts. Empty and stock at the end of each shift.
• Work as part of a team and communicate with other departments effectively as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turn down duties.

Performs related duties as assigned.*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Minimum Qualifications:

Education:

• Must be able to speak and understand English.
• Basic reading, writing, and math skills.

Experience:

• Background in Housekeeping or Janitorial Service.
• Luxury housekeeping experience preferred.

Skills:

• Individual must be honest, dependable, and like being in a position of responsibility.
• Must enjoy working around people and be a “team player” within the framework of guest service.
• Must have a neat and clean appearance.
• Must have a flexible schedule and be able to work weekends and holidays.

Physical Requirements:

• Must be able to lift up to 50lbs, with or without reasonable accommodation.
• Must be able to push and pull carts and equipment weighing up to 50 lbs.
• Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements, and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.

• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Pet Insurance
• Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify