(Part-Time) Hospitality Support - Ferrari-Carano

Foley Family Wines Inc; Healdsburg (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

Foley Family Wines & Spirits is seeking an energetic Hospitality Center Support to assist guests visiting the winery and support tasting room staff in delivering an exceptional experience. The role requires friendly communication, a professional demeanor, and a willingness to engage with guests during a Friday–Sunday schedule.

The ideal candidate has a high school diploma or equivalent, customer service experience, and the ability to lift up to 45 lbs.

Qualifications

• Must have or ability to obtain a Food Handlers card.
• Customer service and/or retail experience is preferred.
• Must be at least 18 years of age.
• Flexible schedule to work weekend/special events.

Responsibilities

• Greet and seat guests, ensure guests feel welcome and are given friendly, courteous service.
• Deliver small bites to guests’ tables.
• Remove glassware and dishes when guests are finished.
• Maintain service stations in a clean and orderly fashion.
• Wash dishes, glassware and flatware; polish glassware during shift.
• Keep floors free of debris during service.
• Receive and store supplies.
• Assist in routine cleaning of the bar/patio area and prepare for guests.
• Assist with hospitality special events as needed.
• Acquire and maintain knowledge of winery and its wines.
• Book guest and member experiences via phone, TOCK or email, gathering billing and contact info.
• Assist with receiving and restocking wine and merchandise as needed.

Skills

Organizational skills

Interpersonal skills

Multi-tasking

Food Handlers card

Lifting ability

Education

High School Diploma or Equivalent

Job description

Description

The History of Foley Family Wines & Spirits

In spring of 1996, Bill & Carol Foley purchased 1,000 acres of lush and fertile earth within the then relatively unknown Sta. Rita Hills region of Santa Barbara County. Their plan – produce hand-crafted Chardonnay and Pinot Noir that reflected the best of California’s Central Coast. Named for their two daughters – Lindsey & Courtney – Lincourt Vineyards was born, and with it, the beginning of Foley Family Wines & Spirits.

In the 25 years since, Foley Family Wines & Spirits has grown into one of the world’s largest producers of fine wine, adding some of the industry’s most valuable wineries, located in the most recognized winemaking regions, including Napa, Sonoma, the Pacific Northwest, and New Zealand. Today, the Foley Family Wines & Spirits portfolio boasts a number of the most-celebrated names in wine, including Chalk Hill Estate, Chalone, Ferrari-Carano, and Sebastiani.

Job Summary

We are searching for an energetic and enthusiastic person to join our team in a Hospitality Center Support role. This position is a key member of the hospitality team and will regularly engage with guests visiting the winery. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that goes above and beyond expectations. We are seeking a person who has the right skill set and attitude to support the tasting room staff to further enhance the tasting experience for guests. This position offers a great opportunity into the wine industry.

The schedule for this position is Friday - Sunday

Requirements

Roles and Responsibilities:

• Greet and seat guests, ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Deliver small bites to guests’ tables.
• Remove glassware and dishes when guests are finished.
• Maintains service stations in a clean and orderly fashion.
• Wash dishes, glassware and flatware and polish glassware throughout shift
• Keep floors free and clear of broken glass, water, and other debris during service.
• Receive and store supplies.
• Assist in routine cleaning of the bar/patio area based on scheduled service and ensure bar/patio areas are presentable for guests.
• Assists with hospitality special events as needed.
• Acquires and maintains thorough knowledge of winery and its wines.
• Book guest and member experiences via phone, TOCK or email for all tasting room experiences, gathering necessary billing and contact information.
• Assists with receiving and restocking of wine and/or merchandise as needed.

Knowledge, Skills & Abilities:

• Excellent organizational & interpersonal skills with attention to detail
• Demonstrated ability to multi-task, follow-up and work in a fast-paced environment under pressure.
• Must have or ability to obtain a Food Handlers card.
• Ability to lift and carry 45 lbs.

Experience and Qualifications:

• High School Diploma or Equivalent
• Must have flexible schedule to work weekend/special events.
• Customer service and/or retail experience is preferred.
• Must be at least 18 years of age.

Company Core Values:

• Teamwork – Be a Spirited Partner
• Commitment – Crush Every Day
• Quality – Good vs. Grape: It’s All in The Details
• Integrity – It Takes a Community
• Safety – Tend the Vines
• Entrepreneurship – Love the Wine You’re With
• Fun! - Smile! You Have Purple Teeth!