Part-Time Help Desk Technician

Prolific; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Prolific, a top growth firm in Indianapolis, seeks a part-time help desk technician to provide technical support in a dynamic environment. Ideal candidates will thrive in a people-focused culture and have strong skills in macOS and Windows support, alongside excellent communication capabilities.

Qualifications

• Extensive experience with macOS computers (80% macOS / 20% Windows).
• Proficiency with Windows 10 / 11 computers.
• Ability to diagnose and resolve basic computer related technical issues.

Responsibilities

• Respond to inbound help desk tickets in a timely manner.
• Document service interactions and ticket resolution.
• Configure, maintain, and troubleshoot computer systems.

Skills

Technical assistance

Customer service

Problem-solving

Communication skills

Attention to detail

Willingness to learn

Education

Associates degree in information technology or related field

Tools

Office 365

Job description

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Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital provider, we craft and execute bold growth strategies for visionary brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.

Headquartered in downtown Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce for 5 consecutive years. And we aren't done growing. Having been named to the Inc. 5000 list for 8 consecutive years, we are looking to add more talent to our ambitious team.

Prolific's state-of-the-art offices are filled with curious, kind people working alongside purpose-driven clients such as Biglife, Unitus, and Bleacher Report. We hope you'll consider joining our team!

The Role

Prolific is looking for a tech-savvy, part-time help desk technician responsible for providing technical assistance with computer systems, networking equipment, SaaS applications, and computer software. As a help desk technician, you are responsible for responding to email, chat, and phone inquiries and offering technical support to employees across the Prolific family of brands.

A successful help desk technician should be passionate about technology and well versed in macOS environments. You should have excellent interpersonal and communication skills, and love working directly with people to solve challenging problems.

Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific.

Primary Responsibilities

• Respond to all inbound help desk tickets in a timely manner
• Provide excellent customer service
• Document service interactions, ticket resolution, and infrastructure design
• Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
• Diagnose and repair computer issues
• Diagnose and repair SaaS account issues
• Training computer users
• Manage device inventory
• Maintain the technology in our Indianapolis, IN office (On-site)
• Maintain the technology in all our additional offices (Remote)
  
  

The responsibilities are many, various, and not limited to those listed above.

Requirements

• Must have extensive experience with macOS computers
• 80% macOS / 20% Windows
• Proficiency with Windows 10 / 11 computers
• Excellent oral and written communication skills
• Excellent problem-solving skills
• Attention to detail
• Willingness to learn
• Ability to diagnose and resolve basic computer related technical issues
• Associates degree or equivalent experience in information technology or related field
  
  

Additional Skills{{:}

}While not required, understanding in the following skills is a plu

• sExperience with Office 365 administratio
• nExperience with networking administratio
  
  

nApplicant Note{{:}} This is an Indianapolis-based position. You must live within driving distance of the Prolific office to be considered for the role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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