Part-Time Help Desk Technician

Koniag Government Services; Arlington (VA); On-site; USD 24,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Data Solutions, LLC, a Koniag Government Services company, seeks a Part-Time Help Desk Technician with a TS/SCI clearance to support our government customer in Arlington, VA. Benefits include medical, dental, vision, 401(k), PTO, parental leave, life and disability insurance, FSAs, commuter benefits and tuition reimbursement.

Essential duties include configuring devices, troubleshooting, incident resolution, and supporting a wide range of hardware and software within IA and VDI

Qualifications

• Manages touch labor tasks including fixes, configuration, and installs for end-user devices.
• Handles incident resolution and escalation with Tier II support.
• Knowledge of AD, IT infrastructure, and network basics for desktop support.
• Familiarity with VMware and VDI environments for remote/virtual desktops.
• Understanding IA requirements for devices and secure IT practices.

Responsibilities

• Install software and configure devices (printers, VOIP phones, monitors, keyboards, mice, headsets).
• Serve as Tier II primary point of contact for incidents and problems.
• Provide desktop support across OS, applications, and IT equipment.
• Ensure IA requirements are met for devices and environments.
• Utilize troubleshooting methods to resolve complex customer issues.
• Work with Army environments and Classified IT supports as needed.

Skills

Touch Labor

Incident handling

Active Directory

VMware

IT infrastructure

Customer support

Troubleshooting

Tools

Active Directory

VMware

VDI

Job description

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Part-Time Help Desk Technician with a TS/SCI Security clearance to support KDS and our government customer in Arlington, VA.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
• Tier II technicians are the primary POC for incident and problem resolution and escalation.
• Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.
• Knowledge of customer support concepts and methods installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.
• Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
• Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
• Working knowledge of and experience working with Active Directory.
• Working knowledge of and experience working with local and secure networks.
• Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
• Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
• Working knowledge of and experience working in and around the Army environments and familiar with Classified IT supports.
• Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Clearance Required

• Top Secret SCI Clearance required

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352