Part-Time Guest Service Representative (MUST BE ABLE TO WORK 7A-3P AND 3P-11P)

Wilmington New Castle; New Castle (DE); Presencial; USD 21.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Insurance

Paid time off

401K retirement plan

DailyPay

Hotel guest rates

Resumo da vaga

Newport Hospitality is seeking a Guest Service Representative to deliver exceptional front desk service and ensure a memorable stay for guests. The role involves handling check-ins/outs, addressing inquiries, and supporting guest satisfaction through teamwork.

Ideal candidates bring strong customer service, clear communication, and the ability to work in a fast-paced environment. Background checks apply; equal opportunity employer.

Qualificações

• Excellent customer service skills required.
• Proven ability to communicate clearly with guests.
• Strong interpersonal skills and problem-solving mindset.
• Attention to detail in record-keeping and transactions.
• Experience in customer-facing roles is a plus.

Responsabilidades

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with team members to ensure guest satisfaction.

Conhecimentos

Excellent customer service

Strong communication

Interpersonal abilities

Attention to detail

Fast-paced environment

Descrição da vaga

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Responsibilities:

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Requirements:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.