Guest Service Representative

Courtyard By Marriott - West Orange; West Orange (NJ); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance (health, dental, vision, etc

Paid time off (vacation, sick leave,H

401K retirement plan

DailyPay: Access wages when needed

Special team member hotel rates

Descripción de la vacante

Newport Hospitality is seeking a Guest Service Representative to deliver exceptional guest service at our West Orange property. You will check guests in and out, answer inquiries, provide local information, and help resolve issues to ensure a memorable stay.

We value friendly, proactive team players with strong communication and attention to detail who can thrive in a fast-paced front desk environment. Background checks apply.

Formación

• Excellent customer service and a friendly, professional demeanor.
• Strong communication and interpersonal abilities for guest interactions.
• Attention to detail and problem-solving skills to resolve issues quickly.
• Ability to thrive in a fast-paced front desk environment.

Responsabilidades

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Conocimientos

Excellent customer service skills

Strong communication and interpersonal

Attention to detail and problem Solv

Ability to work in fast-paced env

Customer-facing experience is a plus

Descripción del empleo

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Responsibilities:

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Requirements:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus

  Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

  Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.