Part-Time Guest Service Representative - 2nd Shift

Middletown-Hotel-Management; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Middletown-Hotel-Management in Columbus, Ohio seeks a Guest Services Representative to handle front desk operations and guest services. You will be the first point of contact for guests, managing check-ins/check-outs, and reservations with a courteous, professional demeanor.

You will inform guests about payment methods, collect guest information, coordinate with housekeeping, upsell services when appropriate, and maintain accurate bookings and records to ensure a smooth stay for guests and VIPs.

Qualifications

• Experience as a hotel front desk agent or receptionist.
• Experience with StayPMS and Onity Key Solutions.
• Familiarity with travel sites like Expedia, Booking.com and TripAdvisor.
• Excellent communication and organizational skills.
• Customer service attitude.
• Degree in hotel management is a plus.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (contact details and dates).
• Welcome guests and assign rooms.
• Provide information about the hotel, rooms, rates and amenities.
• Respond to guest complaints in a timely and professional manner.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange services for VIPs and event attendees.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Front desk experience

Customer service

Communication

Organizational skills

Education

Hotel management degree (a plus)

Tools

StayPMS

Onity Key Solutions

Job description

Position: Guest Services Representative

Reports To: Front Desk Manager/Front Office Manager/Assistant General Manager

Essential Responsibilities:

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like StayPMS and Onity Key Solutions.
• Understanding of how travel planning websites operate, like Expedia, Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Physical Demands:

Standing for varying lengths of time while operating the computer with frequent stretching, talking, hearing, smiling.