Part Time: Guest Service Attendant (Tipped Position)

Alpen Bluffs Outdoor Resort; Gaylord (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading resort in Michigan is seeking a Service Attendant to enhance guest experiences by serving food and drinks, managing golf simulator operations, and ensuring cleanliness. The ideal candidate will have a positive attitude, strong communication skills, and the ability to work in a fast-paced environment. Join a dynamic team committed to providing exceptional service and creating memorable experiences for guests.

Qualifications

• Some food service knowledge required.
• Positive attitude and excellent communication skills needed.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve food and drinks to customers.
• Check in guests for golf simulators.
• Administer golf club rentals and ensure equipment is functioning.

Skills

Communication

Teamwork

Customer Service

Organization

Tools

POS System

Job description

SERVICE ATTENDANT JOB DESCRIPTION

Reports to: Food and Beverage Manager | FLSA Status: Non-Exempt, Full-Time or Part-Time

POSITION OVERVIEW

The Guest Attendant will service the guest's requests on the golf simulators and food and beverage needs. They will deliver food, drinks, condiments, and other requests to the customers. They will also be responsible for clearing dishes and other items from service areas and assisting the barkeeper with daily duties.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

FOOD AND BEVERAGE

• Interact with customers and serve food and drinks
• Restock and replenish inventory and supplies
• Stay guest-focused and nurture an excellent guest experience
• Comply with all food and beverage regulations
• Keep areas clean and tidy
• Credit card handling as needed
• Communicate effectively with Cooks and Barkeepers
• Adhere to all Alpen Bluffs standard open and close procedures
• Adhere to Alpen Bluffs policies and procedures
• Complete end-of-shift transaction report

• Enters food and drink orders accurately into the restaurant POS system
• Complete expo services from the kitchen
• Other duties as assigned

GOLF SIMULATOR RESPONSILITIES

• Check in guests for golf simulators and guide guests to their bay
• Administer golf club rentals
• Ensure golf simulators are functioning properly
• Ensure all rental clubs are properly cared for and returned
• Merchandise rack open and close
• Clean and reset golf simulators
• Other duties as assigned

REQUIREMENTS

• At least 16 years of age
• Some food service knowledge
• Computer Literacy
• Positive attitude and excellent communication skills
• Ability to keep areas organized, stocked and clean
• Comfortable handling payment from guests if needed
• Ability to work as a team
• Calm demeanor to work in a fast-paced environment

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to:

• Stand for long periods
• Walk; sit; use hands to finger, handle or feel; reach with hands and arm
• Frequently required to balance; stoop, kneel, crouch, or crawl; talk or hear
• Occasionally lift and/or move up to 50 pounds

Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities at any time.