GUEST SERVICES - PT

Century Management LLC; Triadelphia (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

Century Hospitality is seeking a Part-Time Guest Services Associate to be on-site in Triadelphia, WV, delivering outstanding guest service and efficiently handling check-in/check-out, payments, and requests.

You will manage guest mail, rewards information, and reservation requests, while maintaining lobby areas and assisting with marketing tasks. Must wear the standard uniform and follow safety procedures.

Responsibilities

• Provide high quality service to guests and promptly address complaints and requests.
• Check guests in and out efficiently and with a friendly manner.
• Post guest charges, compute bills, collect payments and make change following cash handling procedures.
• Handle guest mail and messages; be knowledgeable about Rewards program and promotions.
• Know hotel staff, room locations, rates, amenities and selling strategies; take reservation requests.
• Answer switchboard using proper telephone etiquette; block rooms and handle special requests.
• Balance credit cards, cash, and change funds; log issues for management.
• Communicate with staff and management; pass on information via logs and reports.
• Assist in marketing efforts by completing Company Tracker nightly.
• Wear proper uniform as per appearance standards.
• Move luggage up to 40 lbs; adhere to work rules and safety standards.

Job description

Job Category: HSKP/GUEST SERVICES/LAUNDRY/FACILITY

Requisition Number: GUEST001499

• Part-Time
• On-site

Locations

Showing 1 location

Description

RESPONSIBILITIES

• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality.
• Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
• Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls.
• Know how to clean guest rooms to standards.
• Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhering to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing efforts by completing Company Tracker nightly
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40lbs.
• Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.